Why Do Dealers Bend Over Backwards For The Customer?

spolebitski · **Posted:** Tue Mar 31, 2009 12:02 am

So I have a question as to why every time I get a call regarding my new purchase or recent service do they want a perfect score or they bend over backwards to make it right? Is it really that the dealership wants every customer to have the best possible experience or is it something else? Are they motivated by something else from Chrysler?

tjkj2002 · **Posted:** Tue Mar 31, 2009 12:06 am

spolebitski wrote:

So I have a question as to why every time I get a call regarding my new purchase or recent service do they want a perfect score or they bend over backwards to make it right? Is it really that the dealership wants every customer to have the best possible experience or is it something else? Are they motivated by something else from Chrysler?

High customer satisfaction has a major role in the general managers end off year bonus.

Guest · **Posted:** Tue Mar 31, 2009 2:15 am

I think it's more basic than that.

Happy customers come back.

Mike08Liberty · **Posted:** Tue Mar 31, 2009 10:04 am

Does it matter? People always complain when they don't get treat like royalty and now you do and you think there is something behind it? How about just wanting to make sure you are happy with what you got. You bought a car costing somewhere in the range of 20k+ ... It's not a $50 pair of shoes. They want to make sure you are happy with that purchase and that if you not how can they make you happy. Would you rather them treat you like crap?

vmf · **Posted:** Tue Mar 31, 2009 1:51 pm

i wish it would b the case here in brooklyn. i wanted to buy a car from them but they ignored me pretty much. ended up getting a car from a dealer in NJ while both brooklyn jeep dealers got closed down.

JeepinJarhead03 · **Posted:** Tue Mar 31, 2009 3:36 pm

ya see the same sort of tactic with other businesses like Termite control etc.

If dealers do the same deal that hte termite controls and such do, the head manager or general manager or whatever for each dealer's bonuses depend on the rating as TJKJ said, plus better managers may get shifted around to higher volume dealers and what not as well

geene519 · **Posted:** Tue Mar 31, 2009 6:13 pm

wish i could say the same for one dealer i went to...they tried to screw me over, then we agreed on something, they then again tried to screw me over and thats when i walked out and they lost a customer for life...

anyone in jersey i would say NEVER go to Route 46 Chrysler Jeep Dodge...shady people there...

rt_power · **Posted:** Wed Apr 01, 2009 9:48 am

i was always told it is so they can keep there 5star service rating. so they will kiss your stupid while your car is under warranty and then after that your paying the bill so they have the right to treat you how every they please

Why Do Dealers Bend Over Backwards For The Customer?

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