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 Post subject: help....only 1.5 months of warranty left
PostPosted: Thu Jul 14, 2011 8:19 pm 
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I bought a used 2006 liberty crd sport with 80k km a couple months ago and right from the start i notice a tapping noise from engine after driven and then shut off and cooled for 15 min then started again

the next problem is a chattering noise heard when coming to a stop ,idling in reverse, sometimes idling in park....seems to happen when engine flexes

I have been to 4 dealerships with leaving my vehicle for a total of at least 3 weeks.....I have been told there is no known problems with these vehicles

I have called the 1 800 number and they do not want to help

I have mentioned engine mounts and been told they are not a common problem and will not be considered

I have mentioned torque converter and they say my vehicle is not part of the recall and that that will also not be considered

I have been told that they will look into it more but I must consent in writing to pay for diagnostic time even if they continue to be unable to diagnose

my 100k extended warranty in up sep 15 2011

they say I can have motor mounts and or tc replaced but must pay in advance in case it does not fix the problem

for tc and transmission pump it is $2300 with tax

so far they have replaced the alternator(seized decoupler) and added diesel fuel shock additive to fuel ....no difference


what in the world can i do


I will be very appreciative to any and all help provided......I am losing my mind over this


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Fri Jul 15, 2011 6:50 am 
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No help but coming here before buying the CRD you would have been more prepared for the type of service your getting :banghead:

When my transmission dip stick works it's way out, they all do, I get various noises too as it rattles against the firewall :jester:

Chrysler flunked "dip sticks 101" big time on the CRD's. The engine dip stick is marked wrong and the transmission dip stick it too long :dizzy:

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Fri Jul 15, 2011 9:31 am 
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Not much to go on but if I was to guess I'd guess motor mount. Use the search function to look for "mount" and use the drop down forum list to limit the search to this forum. Motor mount failure is not uncommon and that failure is known to cause odd noise/vibration under differing loads depending on which mount(s) fail and how badly. Should be too hard to diagnose if they are willing to look.

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sat Jul 16, 2011 11:30 pm 
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no they are not willing to look at the mounts so I am paying a decent local shop to pull them out one at a time and see if any are broken....this local shop already told me that is what they think it is........I will know for sure by friday the 22nd


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sat Jul 16, 2011 11:39 pm 
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yes the service really is terrible to say the least.....what really bothers me is that they will only go on what chrysler engineers tell them......and they tell them there are zero known problems with the 2006 crd....meaning there cannot be anything to fix

read on here only a little bit and it is very clear there are some well known problems.........I just cannot understand the refusal to diagnose or fix a crd

with this experience how can I really buy the 2011 diesel cherokee that I have been considering?

they just do not get it......and they do not seem to care if that is how a crd owner feels


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sat Jul 16, 2011 11:46 pm 
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Joe Romas wrote:
No help but coming here before buying the CRD you would have been more prepared for the type of service your getting :banghead:

When my transmission dip stick works it's way out, they all do, I get various noises too as it rattles against the firewall :jester:

Chrysler flunked "dip sticks 101" big time on the CRD's. The engine dip stick is marked wrong and the transmission dip stick it too long :dizzy:


what is the real amount of oil to put in when doing an oil change ? and how much fluid to put in the transmission when changing?

if dipstick marks are wrong then where on dipstick should level really be?

thanks for mentioning this


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sun Jul 17, 2011 8:44 am 
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Location: Tallahassee, Florida
Oil change - 6.3 qts with a standard size filter (ex. WIX 51516) or 7 qts with an over size filter (ex. 51515). Transmission - FSM says 5 qts for service fill and 14 qts for overhaul fill BUT I've seen other estimates of 7-8 qts and 17 qts respectively so perhaps someone who has actually done this can comment. Cooling system - who knows as draining all the old coolant is not easily done but IMHO draining the system, adding 6 qts of straight undiluted antifreeze, and finishing the fill with water will get you to a 50/50 mix.

As important as capacity is to ignore all parts store, etc advice and use the correct fluids. Oil - Mobil 1 Turbo Diesel or ESP or Shell Rotella T6 Full Synthetic or equivalent. Transmission - ATF+4. Antifreeze - HOAT coolant only which means Mopar o\r Xerex G-05

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sun Jul 17, 2011 9:12 pm 
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Joined: Sat Mar 29, 2008 8:04 pm
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Location: Massachusetts
BTW, we also have the DCJ "MaxCare" 7/100 ESP and it is standard practice to agree to pay for at least an hour of diagnostic time if it turns out that they determine that your problem is something not covered under the warranty. We have had 17 visits for repairs to 4 different dealers in 5 years. I only have brought the Jeep into a dealer for things that I was virtually certain would be covered by the warranty. So far, I have not had to pay more than the $100 deductible each time. However, except with the incident below, I go out of my way to always meet with the service manager and diesel tech and make sure that they understand what type of customer they are dealing with. If I feel that the relationship does not look good, I move on to another dealer.

When my wife was recently far from home (Nashville), the Jeep developed a loud noise coming from the rear and I was obviously unable to directly assess the situation, I found an independent repair shop through the internet and had her get a diagnosis. I then contacted the Nashville Jeep dealer, set up an appointment myself and indicated the pinion bearing appeared to have failed. Had she gone in to a dealer we had no relationship with, and as a woman, complained there was a noise coming from the back, god knows what she would have been billed and for what. (We paid the $100 deductible and the entire diff was rebuilt with a new R&P, etc. However, they blew the setup, not enough pinion depth and it was making noise when she got back. Presented it to our local dealer. They confirmed the subtle, but distinct noise, tore it apart, found the pinion depth error and replaced ALL the parts, again. We paid no additional fees.)

So, we have gotten excellent VALUE from the warranty service we have received (about $14K now and counting), but I doubt this would have been the case with the average person who is just not in a position to "stack the deck in their favor".

I would strongly urge you to use a local independent shop to diagnose your problems, in writing. If the motor mounts are bad, this absolutely should be covered by your 7/100 MaxCare ESP. BTW, CRD motor mount failure is quite common. However, your Jeep dealer has virtually no KJ CRD experience. If they are speaking at all from experience, they are referring to experience with the gas motors which may not have chronic mount problems, or it may just be BS. Check the TSB list on this site. It may have something about the mounts. However, use your written diagnostic and file an appeal, if needed. In my area, the independent shop I use for non-warranty work buys a lot of parts from the local Jeep dealer. If the dealer did refuse to do a repair under warranty, I can have their "customer" lobby on my behalf with the service manager.

Yes, this all takes time, money and SHOULD not be necessary, but it works best in a very imperfect world.

Hope you can get proper value from your factory extended warranty you paid thousands of $$$ for.

DOC

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Mon Jul 18, 2011 7:20 am 
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DOC4444 wrote:
BTW, we also have the DCJ "MaxCare" 7/100 ESP [snip] I only have brought the Jeep into a dealer for things that I was virtually certain would be covered by the warranty. So far, I have not had to pay more than the $100 deductible each time. However, except with the incident below, I go out of my way to always meet with the service manager and diesel tech and make sure that they understand what type of customer they are dealing with. If I feel that the relationship does not look good, I move on to another dealer.

So, we have gotten excellent VALUE from the warranty service we have received (about $14K now and counting), but I doubt this would have been the case with the average person who is just not in a position to "stack the deck in their favor".
[snip]
I would strongly urge you to use a local independent shop to diagnose your problems, in writing. If the motor mounts are bad, this absolutely should be covered by your 7/100 MaxCare ESP. BTW, CRD motor mount failure is quite common. However, your Jeep dealer has virtually no KJ CRD experience. If they are speaking at all from experience, they are referring to experience with the gas motors which may not have chronic mount problems, or it may just be BS. Check the TSB list on this site. It may have something about the mounts. However, use your written diagnostic and file an appeal, if needed. In my area, the independent shop I use for non-warranty work buys a lot of parts from the local Jeep dealer. If the dealer did refuse to do a repair under warranty, I can have their "customer" lobby on my behalf with the service manager.

Yes, this all takes time, money and SHOULD not be necessary, but it works best in a very imperfect world.

Hope you can get proper value from your factory extended warranty you paid thousands of $$$ for.

DOC



I choose the 7/70 Maxi-car plan. With 22 months and 28k miles left I'm not ahead like DOC4444 but am definetly even with a TC, front pump and steering rack not to mention back glass lift shocks :ROTFL:
I've been able to work with my dealer and have not needed outside help :D
You need to CALMLY establish to the service writer that you might know what's going on and that you've done your research :SOMBRERO: But this requires a good service writer and we all know that some have bad hearing problems :BANANA:
If this is your case, the transmission was in my case, go to the service manager and work with him. You'll most likely be sent back to the original service writer but you'll find his addatudide changed :jester:
All I've had to pay was for the rest of the front end alignment for the steering rack and the $100 per trip charge was even waved when a second trip was needed for lack of parts, the steering rack that took 3 months to get :dizzy:

I figured out soon after buying my new CRD that a extended warranty would be to my advantage on it. Also Chrysler's lesser plans do not cover a lot of items like the EGR valves. This was well worth the cost of $2500 that was paid over 36 months interest free.

Being retired I have the time to play the game and have three cars for the wife and I and enjoy driving my gas hungry XJ :JEEPIN:

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Mon Jul 18, 2011 11:35 am 
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Joined: Thu Jun 03, 2010 2:43 am
Posts: 233
Location: Marina Del Rey, CA
For what it's worth, I've had good experiences with Buerge Jeep here in Santa Monica, California. The service writer is Jeremy and he's been pretty receptive to my ideas about how to take care of my CRD. Nothing major has gone wrong yet--only the window regulators, but he was pretty helpful in making sure it was covered under the recall.

Apparently they do have a "diesel guy" at the shop.

While not originally sold here in CA, there's enough of a diesel market that they are showing up from time to time here.

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F31 from a previous life
EHM @ 42K, ProVent @ 79K
GDE Eco Tune & TCM @ 46K
Engine mounts replaced @ 55k/93k, Timing Belt @ 90k
Lift Pump @ 97k
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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Mon Jul 18, 2011 7:44 pm 
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dino

from the beginning - the number one problem with CRD's was the lack of trained Techs - Jeep did a 45 minute video that included all 05 changes including the diesel.

personally - I've got the extended warranty (with about 3K left)
and I've trained a couple of Dealer techs - by just bringing it back until they fix the problem.... and they when I get a good one - they leave in a couple of months - with the economy - most dealership aren't paying well enough to keep good techs.

so if it's anywhere close to $100 - I fix it myself

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Fri Jul 22, 2011 8:47 am 
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so far the shop I brought it to has found a separated transmission mount and both motor mounts are broken on the inside

once motor mounts are out of jeep they make noise if shaken

all replaced except one of the motor mounts as only one was available in canada.......now I wait for it on order


I still cannot believe I had it to 3 or 4 dealerships for weeks and they would not even consider the motor mounts or notice the broken transmission mount

also cannot believe that the engineers told the dealership that the 2006 jeep crd has no known problems

do they really have that poor quality of mechanics.......I just cannot understand this no matter what


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Fri Jul 22, 2011 8:59 am 
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Joined: Tue May 03, 2011 7:29 pm
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DOC4444 wrote:
BTW, we also have the DCJ "MaxCare" 7/100 ESP and it is standard practice to agree to pay for at least an hour of diagnostic time if it turns out that they determine that your problem is something not covered under the warranty. We have had 17 visits for repairs to 4 different dealers in 5 years. I only have brought the Jeep into a dealer for things that I was virtually certain would be covered by the warranty. So far, I have not had to pay more than the $100 deductible each time. However, except with the incident below, I go out of my way to always meet with the service manager and diesel tech and make sure that they understand what type of customer they are dealing with. If I feel that the relationship does not look good, I move on to another dealer.

When my wife was recently far from home (Nashville), the Jeep developed a loud noise coming from the rear and I was obviously unable to directly assess the situation, I found an independent repair shop through the internet and had her get a diagnosis. I then contacted the Nashville Jeep dealer, set up an appointment myself and indicated the pinion bearing appeared to have failed. Had she gone in to a dealer we had no relationship with, and as a woman, complained there was a noise coming from the back, god knows what she would have been billed and for what. (We paid the $100 deductible and the entire diff was rebuilt with a new R&P, etc. However, they blew the setup, not enough pinion depth and it was making noise when she got back. Presented it to our local dealer. They confirmed the subtle, but distinct noise, tore it apart, found the pinion depth error and replaced ALL the parts, again. We paid no additional fees.)

So, we have gotten excellent VALUE from the warranty service we have received (about $14K now and counting), but I doubt this would have been the case with the average person who is just not in a position to "stack the deck in their favor".

I would strongly urge you to use a local independent shop to diagnose your problems, in writing. If the motor mounts are bad, this absolutely should be covered by your 7/100 MaxCare ESP. BTW, CRD motor mount failure is quite common. However, your Jeep dealer has virtually no KJ CRD experience. If they are speaking at all from experience, they are referring to experience with the gas motors which may not have chronic mount problems, or it may just be BS. Check the TSB list on this site. It may have something about the mounts. However, use your written diagnostic and file an appeal, if needed. In my area, the independent shop I use for non-warranty work buys a lot of parts from the local Jeep dealer. If the dealer did refuse to do a repair under warranty, I can have their "customer" lobby on my behalf with the service manager.

Yes, this all takes time, money and SHOULD not be necessary, but it works best in a very imperfect world.

Hope you can get proper value from your factory extended warranty you paid thousands of $$$ for.

DOC



problem for me is they want me to pay for the hour and then they find nothing in that hour...therefor non-warranty and i pay

and then they want me to come back time and time again......always paying because they are not able to diagnose

worst of all is if I want motor mounts or torque converter to be considered....they cannot diagnose so I must pay all cost up front and then will be repayed if it fixes noises

I must diagnose myself is what it comes down to.....then what is the service department at the dealership even for?


100% the worst warranty experience of any kind for me.....BUYER BEWARE

I will demand they pay for this and they should but will they.......I would be very surprised because it was not done at a dealership....could not get service at dealership no matter how many I go to or how many times


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sun Jul 24, 2011 2:43 am 
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Joined: Mon Mar 24, 2008 10:26 pm
Posts: 943
Location: West Coast, Canada
dino wrote:
so far the shop I brought it to has found a separated transmission mount and both motor mounts are broken on the inside

once motor mounts are out of jeep they make noise if shaken

all replaced except one of the motor mounts as only one was available in canada.......now I wait for it on order


I still cannot believe I had it to 3 or 4 dealerships for weeks and they would not even consider the motor mounts or notice the broken transmission mount

also cannot believe that the engineers told the dealership that the 2006 jeep crd has no known problems

do they really have that poor quality of mechanics.......I just cannot understand this no matter what


Motor mounts are identical for both sides except for heat shield on one. Have them order a second one of the in stock part and use it either by removing heat shield or installing heat shield from old unit.

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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sun Jul 24, 2011 3:35 pm 
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Lurked here for years and finally registered. This is an example of the reason I am seriously considering trading to something different. Have been offered $11,200 on a trade and am really tempted. With 82000 miles on the clock, I'm rapidly closing in on the end of my MaxCare 7/85. Although relatively few problems with the Jeep, I fear that lack of dealer support and parts availability/costs may soon come back to haunt me. I love the truck, but am starting to run a little scared


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sun Nov 24, 2013 10:19 am 
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looks like I forgot to post the outcome of my situation

dealer refused to repay me for my transmission mount and engine mount because they were not installed by a dealer...even with the broken ones in my hand at the dealer that refused to even consider they could be broken

I had to pay up front for second engine mount to be replaced by dealer.....I was repayed after the mount was found to be broken

I tried a few times to speak with someone at the 1 800 chrysler number.....they were so terrible to speak with that I ended up swearing at them(I am nomally very easy going) which is perfect for them as they are permitted to simply hang up at that point

I am really glad I was able to leave the dealer without smashing brand new cars and having police remove me.....I was sooo close to that happening....I even considered following the manager home to "break some bones" then tell him his bones are not known to break....therefore no doctor will even consider looking at them

I honestly believe dealers should be given this website for reference and admit chrysler has no clue

anyway I now understand that I must never go to dealer for diagnosis and never listen to a word they say

I have since replaced my crd sport(wife crashed it)with a limited crd......I love it

thanks to this forum I can find most answers about this crd......no where else!!


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 Post subject: Re: help....only 1.5 months of warranty left
PostPosted: Sun Nov 24, 2013 12:06 pm 
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Joined: Thu Sep 14, 2006 10:19 pm
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Location: NJ/PA
Thanks for getting back to us with the outcome.
I can hear the frustration in your words and I feel you.
I am also getting close to the end of the warranty and am concerned.
Without the fellas at L.O.S.T., I'd be lost.
Anything that I can possibly do on my vehicles, I now do myself.

Your "bones" analogy gave me a good chuckle. Not that I haven't thought about it myself.

Good luck with your new ride.

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