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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 1:13 pm 
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macd wrote:
Well a week after the F37 recall was performed my CRD is getting towed back to the dealer. Yesterday I noticed growling and clicking coming from the tranny and today the tranny was clunking so bad I was afraid to drive it. My guess is the dealer didnt put it back together correct after the recall. My hope now is I get a new tranny and pump.

On a side note I called Jeep yesterday and told them about all my issues and they called me back telling me to fill out the Lemon Law card in my glove box. So whatever that means, it looks like Jeep is going to offer a buy back. First, thing I will ask is to find me another CRD, if that fails then a 150K warranty. Unfortunately there isnt a replacement on the market right now. Too bad the Grand Cherokee CRD isnt out yet.


As I said before, that's the one thing that has me running scared on this recall - a service tech inexperienced in tranny work slapping that beast back together wrong and lunching the whole works.

One thing I've strongly considered - asking the dealer and DC if they would just supply the parts and let my local tranny shop do the wrenching (I'd even pick up the labor), then take it by the dealer for any applicable reflash. At least I'd have a warm fuzzy that it was done RIGHT!

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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 1:15 pm 
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macd wrote:
Well a week after the F37 recall was performed my CRD is getting towed back to the dealer. Yesterday I noticed growling and clicking coming from the tranny and today the tranny was clunking so bad I was afraid to drive it. My guess is the dealer didnt put it back together correct after the recall. My hope now is I get a new tranny and pump.

On a side note I called Jeep yesterday and told them about all my issues and they called me back telling me to fill out the Lemon Law card in my glove box. So whatever that means, it looks like Jeep is going to offer a buy back. First, thing I will ask is to find me another CRD, if that fails then a 150K warranty. Unfortunately there isnt a replacement on the market right now. Too bad the Grand Cherokee CRD isnt out yet.


I hope they arent just going to jump on the buyback. If they start jumping on a bunch of buybacks it would make me think they are done with our CRD's and there is little hope for some real solutions. Tell them you want the darn thing fixed!

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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 1:28 pm 
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retmil46 wrote:
macd wrote:
Well a week after the F37 recall was performed my CRD is getting towed back to the dealer. Yesterday I noticed growling and clicking coming from the tranny and today the tranny was clunking so bad I was afraid to drive it. My guess is the dealer didnt put it back together correct after the recall. My hope now is I get a new tranny and pump.

On a side note I called Jeep yesterday and told them about all my issues and they called me back telling me to fill out the Lemon Law card in my glove box. So whatever that means, it looks like Jeep is going to offer a buy back. First, thing I will ask is to find me another CRD, if that fails then a 150K warranty. Unfortunately there isnt a replacement on the market right now. Too bad the Grand Cherokee CRD isnt out yet.


As I said before, that's the one thing that has me running scared on this recall - a service tech inexperienced in tranny work slapping that beast back together wrong and lunching the whole works.

One thing I've strongly considered - asking the dealer and DC if they would just supply the parts and let my local tranny shop do the wrenching (I'd even pick up the labor), then take it by the dealer for any applicable reflash. At least I'd have a warm fuzzy that it was done RIGHT!


Mine is still seeping tranny fluid after checking today at lunch time. Maybe it will dry up. My fear is they may have ruined my perfectly operating CRD with this F37. I stayed on top of all the TSBs. Filter TSB at 8k miles after fightng with the dealer for 4k+ miles to get it done. Also the first reflash (21-009-06?) at about 9k miles (after major fighting to get it done) and again had the most recent reflash, 18-023-06 at 14k miles with even more fighting to get that done. Each time an appointment was made and the vehicle was never worked on until the 2nd or 3rd day after drop off. BUT, my Jeep still ran PERFECT and looked as good too!

Now this F37 - 6 days in the shop and they didn't even start on it until the 5th or 6th day. I scheduled with the SA on December 1st and asked if they had the part or needed to order it - he paused, checked his computer(supposedly) and said "yes, parts are in stock" but a week later he denied ever saying that as there were no parts to be found.

They refused to remove my skid plates without charge(even though the F37 calls for it) so I had to do it myself (with bad back) to pre-prep for my scheduled appointment - FOR THE THIRD TIME THIS YEAR! Those stupid nut-zerts do wear out and with the amount of skid plate on and off I've had to do myself - one already broke and several more are close to it. The dealership should be replacing those for me as well.

After 2 days, they agreed to give me a rental car (Friday night) but it had to be back my Monday morning - nice.... We agreed to a loaner car (non-smoking) to be delivered to my house Monday morning. It showed up and the a-hole that delivered it got out of the car smoking a cigarette, gave me a sh*t look, and flicked his cigarette into the street - making it useless for my wife to drive with her compromised immune system. I drove the smoke bomb to work and back once.

Now, careful inspection reveals some wire connectors damaged, the x-fer case shift cable retaining ring damaged, oil filter damaged, insulation damaged, and a possible transmission leak (maybe it will dry up). Oh yeah, the transmission cross member was slightly off from before so the skid plate holes did not line up perfect so I spent another 3 hours of my time fixing that last night.

Thanks for the great customer service WESTGATE CJD, PLAINFIELD, IN !!!

:evil:

I guarante about 50% of people in this recall will have similiar experiences, if not more. Jeep builds really cool vehicles that people want to purchase, but the servicing side of Jeep is structurally flawed to the core and needs major revamping.

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Last edited by alljeep on Thu Dec 14, 2006 1:47 pm, edited 3 times in total.

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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 1:39 pm 
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Quote:
I hope they arent just going to jump on the buyback. If they start jumping on a bunch of buybacks it would make me think they are done with our CRD's and there is little hope for some real solutions. Tell them you want the darn thing fixed!


My first choice would be to get them to fix it right. Here's my dilemna. If they replace it with an 06 (mines an 05) I am stuck with a 3/36 warranty. Right now I am 25K into a 7/70 warranty. Warranty wise I am better of keeping mine. Plus there is no gaurranty that a new one (if they can find one) will be any better than what I have.

Personally, I think DC screwed themselves with this recall. I'd be willing to bet more than half of Jeep dealers dont have a tech qualified enough to mess around taking trannies apart. One way or another they will be replacing trannies. Cripes, they overfilled my tranny with at least a quart more fluid than it needed. Not to mention they changed my engine oil and sent it back a quart low! Incompetence at these dealers is beyond compare. I rather have one of the L.O.S.T. members work in my Jeep than the dealer.


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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 2:17 pm 
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Joined: Fri Mar 31, 2006 7:52 am
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Location: Zionsville, IN
alljeep wrote:
[ I scheduled with the SA on December 1st and asked if they had the part or needed to order it - he paused, checked his computer(supposedly) and said "yes, parts are in stock" but a week later he denied ever saying that as there were no parts to be found.

They refused to remove my skid plates without charge(even though the F37 calls for it) so I had to do it myself (with bad back) to pre-prep for my scheduled appointment - FOR THE THIRD TIME THIS YEAR! Those stupid nut-zerts do wear out and with the amount of skid plate on and off I've had to do myself - one already broke and several more are close to it. The dealership should be replacing those for me as well.

After 2 days, they agreed to give me a rental car (Friday night) but it had to be back my Monday morning - nice.... We agreed to a loaner car (non-smoking) to be delivered to my house Monday morning. It showed up and the a-hole that delivered it got out of the car smoking a cigarette, gave me a sh*t look, and flicked his cigarette into the street - making it useless for my wife to drive with her compromised immune system. I drove the smoke bomb to work and back once.

Now, careful inspection reveals some wire connectors damaged, the x-fer case shift cable retaining ring damaged, oil filter damaged, insulation damaged, and a possible transmission leak (maybe it will dry up). Oh yeah, the transmission cross member was slightly off from before so the skid plate holes did not line up perfect so I spent another 3 hours of my time fixing that last night.

Thanks for the great customer service WESTGATE CJD, PLAINFIELD, IN !!!

:evil:


Per DCX internal documentation here is what "they should" be communicating and doing with regard to parts and transportation

Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if the vehicle must be held overnight.

Parts Information
Torque Converter Part Number DescriptionCECAF370 Torque Converter Each dealer, to whom vehicles in the notification were assigned, will receive enough torque converter packages service about 20% of those vehicles.

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 Post subject:
PostPosted: Thu Dec 14, 2006 2:44 pm 
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Well I picked up my CRD last night. Stopped at a traffic light and I could here rumbling. It sounded like a pipe rattle. I took it back and sure enough the exhaust pipe was hitting, it shifted while they were taking out the tranny. Fixed that but honestly I cannot see any difference either with power and I still have a slight shudder at 55. I personally think that the last recall I did for the reflash lowered the power of the CRD because I cannot see any difference in power or shift points. Slightly smoother shifting only. Question how do you check the tranny fluid, in park or in drive with engine running. Park or Drive?


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 Post subject:
PostPosted: Thu Dec 14, 2006 2:54 pm 
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Check it in park. If you try to check it in drive you will have to run along as you try to put the dip stick back


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 Post subject: Try reverse
PostPosted: Thu Dec 14, 2006 3:06 pm 
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If you check it in reverse then it won't run you butt over and DC will still have to address this situation. :lol:

just a little humor given the lousy responce from DC


Bryan....i'm up next, goes in next week :?


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 Post subject:
PostPosted: Thu Dec 14, 2006 3:25 pm 
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haha I got my notice in the mail a couple of days ago, but Im surely in no hurry with this. FIRST, I am reading what everyone else says so I am prepaired when I go to the dealer, as always. 8)
Last time when I got my TC replaced I had all TSB's with me and everyone at the dealer kept asking where I got the TSB's from and why brought 'em. "Sir, we have those here on our computers" . Yeah no *sh it*, really?

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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 4:19 pm 
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Location: Lafayette, Co
macd wrote:
Well a week after the F37 recall was performed my CRD is getting towed back to the dealer. Yesterday I noticed growling and clicking coming from the tranny and today the tranny was clunking so bad I was afraid to drive it. My guess is the dealer didnt put it back together correct after the recall. My hope now is I get a new tranny and pump.

On a side note I called Jeep yesterday and told them about all my issues and they called me back telling me to fill out the Lemon Law card in my glove box. So whatever that means, it looks like Jeep is going to offer a buy back. First, thing I will ask is to find me another CRD, if that fails then a 150K warranty. Unfortunately there isnt a replacement on the market right now. Too bad the Grand Cherokee CRD isnt out yet.


I also called DC but was told my Jeep does not qualify for buyback. Does anyone know what "buyback" actually means? I am done dealing with the poor quality/service and want to know - does that program reimburse you for the payments you've made to date? I certainly don't want another DC product after this, I just want out.

I'm at the point of looking into legal action, lemon law, or something - I have no idea what to do with a vehicle that has the same issue after a warranty recall fails to resolve the issue it was designed for.

macd - do you think it was the tranny failure that ultimately qualified you for a buyback option? What other issues have you had?

Oh yes, and if anyone would like to buy a perfect condition fully loaded black 2005 Limited CRD with nav system, please let me know! :D


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 Post subject:
PostPosted: Thu Dec 14, 2006 4:48 pm 
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Quote:
Granted I'm no expert, but from what I understand of automatics that's basic Tranny 101, check the condition of the fluid, and for debris in the pan and filters, as indications there may be problems. Seems that would be a more reliable indicator that more than the TC needs to be replaced, than having a tech trying to listen for a rattle over the sound of the engine.

It sounds like they're assuming that if there's no rattle, everything else is fine and all they do is swap out TC's. If there is a rattle, they assume everything is up s##t creek and replace pump, cooler, lines , etc.

In other words, they're not allowing for intermediate stages or gradual failure of the TC, assuming it's either 100% healthy or 100% fubar based on the rattle.


Good point.

Quote:
Despite what you all are hearing this is a problem caused by improper filters, and these filters not only were put into the tranny at mfg, but later when TSB's were done or regular tranny service done these filters could have been installed. There was an internial recall of the filters to the parts depts and they were supposed to have not been used and returned to warehouse, unfortunely some of the filters on the shelf went into trannys that had proper filters and they had no way to tell which vehicles got those other filters. This was also a problem in the PU line and is being handled quitely I guess, I am not a member of a Dodge PU truck board.


So, why are not the filters a part of this recall? Wouldn't a number of CRD's still have those incorrect filters installed? What good is it to fix the symptom but not the cause?

Quote:
Thanks for the great customer service WESTGATE CJD, PLAINFIELD, IN !!!


:shock: WOW! What a nightmare...

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 Post subject:
PostPosted: Thu Dec 14, 2006 7:01 pm 
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Just got my Jeep back! I haven't driven it yet.. mom picked it up this morning. Test drive in a few...

On the writeup, it does state that this is a RECALL, and it was replaced with part # CECAF370.

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 Post subject:
PostPosted: Thu Dec 14, 2006 7:06 pm 
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My last question I meant to say Park or Neutral and not drive. Anyway I checked my fluids and the tranny was full.


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 Post subject:
PostPosted: Thu Dec 14, 2006 7:57 pm 
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Test Drive Results:

Seems more rev-happy now. I must say... I like it. Turbo-Lag has been minimized.

Transmission shifts "different".

But the best news of all is... I went on a small city MPG run.

I've NEVER seen my EVIC tell me that I'm getting 24MPG city. Needless to say, I was really light on the pedal for this, but the point is that it happened, right? ;)

EDIT: Just noticed they dropped the pan. Anyone want to explain why?

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Sis - '18 Cherokee Trailhawk 4x4 - Black - Dents - Scratches - STOCK


Last edited by Marlon_JBT on Thu Dec 14, 2006 8:13 pm, edited 1 time in total.

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 Post subject:
PostPosted: Thu Dec 14, 2006 8:01 pm 
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cocojo wrote:
My last question I meant to say Park or Neutral and not drive. Anyway I checked my fluids and the tranny was full.
In park as stated on the dip-stick is propper way to preform the check.

If checked in drive it will show as having more fluid then it actually does have for some reason.

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 Post subject:
PostPosted: Thu Dec 14, 2006 8:04 pm 
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BioJeep makes a very good point three or four posts up. If the filters are the root cause, that should be the first thing changed in the F37 recall. I know my filters are correct, because I ordered them using the part numbers from the TSB and put them in myself. The part number changed slightly on the return line filter to differentiate the old from the new. At least that was handled right. I had the shudder one time prior to changing the filters and never since, but I don't think the shudder was caused by the tranny. I think it was air in the fuel system because I also purged a bunch of air out of the fuel filter at a later date. The shudder reminded me very much of the governor on an old mechanical injection pump cutting fuel.

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 Post subject:
PostPosted: Thu Dec 14, 2006 8:16 pm 
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Question, if the tranny pump was not changed and they find out they need to be changed, do they have to take the tranny out again or just drop the pan? How about the filters?


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 Post subject:
PostPosted: Thu Dec 14, 2006 8:18 pm 
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cocojo wrote:
Question, if the tranny pump was not changed and they find out they need to be changed, do they have to take the tranny out again or just drop the pan? How about the filters?


To change the pump you would have to pull the tranny. To change the filters, just the pan.

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05 Limited CRD. Bought it new. 112k on the clock now.

GDE Eco-tune, rear differential drain plug (drilled and tapped the pumpkin), transmission pan drain plug, Fumoto oil valve, fuel filler neck restriction removed, front hitch, Hayden fan clutch, Sears P1 battery since 08, Mobil 1 5w40, 5 volt glow plugs, DIY timing belt at 109k


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 Post subject:
PostPosted: Thu Dec 14, 2006 8:19 pm 
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Thanks, I wasn't sure why they wouldn't change the pump when they had the chance.


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 Post subject: Re: CRD towed back to dealer
PostPosted: Thu Dec 14, 2006 8:28 pm 
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CRD4ME wrote:

macd - do you think it was the tranny failure that ultimately qualified you for a buyback option? What other issues have you had?


The reason why they are offering me a buy back is because they have no choice. According to WI lemon law a vehicle is a lemon if its been in for repairs for 30 days or more (doesnt have to be consecutive) and at least 4 times for the same issue. I have well exceeded both criteria. I've had it because it burns a quart of oil every 2 thousand miles more than I can count. They cant find the problem. I've had the turbo replaced, 2 EGR valves, bad rear brakes, shuddering, delayed shifting and more. I'll bet I've had over $10,000 in repairs already.

But the biggest key to getting buy back without hassle, was my dealer. My dealer is 100% behind me and told Chryser my Jeep is a POS. If you dont have the dealer in your court it could be difficult. Everytime I bring it in, my service manager faxes a report to Chrysler.


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