MrMopar64 wrote:
The information I got was from colleagues who worked on the F37 calibration releases and from the data that I was shown...
That's interesting and disheartening. If the info coming from your colleagues is indeed factual then it appears that we are indeed being screwed and good old Sam is indeed full of $hi*!. You are saying that Sam is full of it - right? Just to be absolutely clear....
MrMopar64 wrote:
...DaimlerChrysler Customer Assistance Center
1-800-992-1997
M-F 8:00AM-5:00PM (Continental Time Zones)
I would start my calls with this group, tell them that you are unhappy about the language in the CSN and that you want exact numbers as to how much the torque output of the engine was reduced and where. The key to the complaint is telling them that after the F37 software flashes you are now unable to comfortably tow the same equipment that you were able to before the flash. Tell them that the performance derate of the engine is the last straw in a string of reliability issues with the vehicle and that you would like to pursue buyback options from DCX if answers are not forthcoming in another service bulletin update with the information. If the people at the customer assitance center are unable to help you, ask for the number or be transferred to the manager of Warranty Operations or Powertrain Service Center…
I'm inclined to call/email/write and demand specifics regarding the de-rated torque (I’m not holding out any hope that they will accede to my demands), but I'm not currently in a position to employ your 'key' as backing for my demand. Right now I'm not towing a thing. I have plans that will require 'rated' towing capacity in the future. I'm just not there yet. So I can't honestly claim the loss of ability that you suggest I claim. The problem with suggesting a buyback is that I really don't want a buyback. I like the vehicle. If they really want me to be "satisfied", then give me what I want - which is a 'real' fix to this problem that maintains original specifications and performance. Call me crazy but that doesn't sound unreasonable to me.
MrMopar64 wrote:
…I do not want to be (can't be) the one to provide the answers since it's not my position to officially do so. I am just stating that the correct answers do exist, you just need to find the "appropriate" person to talk to…
That's sounds reasonable and I can appreciate your position. Still I would like to get you in Spock's presences so that a Vulcan mind meld could be administered. I would really like to have the facts so that we had some certainty as to what we are dealing with.