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PostPosted: Tue Mar 06, 2007 12:21 pm 
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Stan Wright wrote:
The saga continues..... :evil: :evil: :evil:

I drove 55 miles tonight to Martinsville to get the Jeep only to find they didn't leave the keys in my Jeep. :evil: Luckily I had my spare set with me.

All the way home I smelled a diesel smell. When I got home I popped the hood to find the motor drenched in diesel fuel. The return line nipple on the front injector was broken. Wonder who did that???!!??!?? :evil: :evil: :evil: :evil:

If I ever get this Jeep fixed it'll be the last Jeep for me.


The return fuel lines on the CRD are plastic and very fragile. Someone at the dealership was careless with it, obviously. That's supposed to be one of the reasons for using a dealership - they're supposed to have techs familiar with the CRD. Since the flash, you should be able to read your own codes. On the last detune flash, mine was able to read once again on the obd port.

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PostPosted: Tue Mar 06, 2007 1:48 pm 
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Ranger1 wrote:
Since the flash, you should be able to read your own codes. On the last detune flash, mine was able to read once again on the obd port.


Yes, after the first dealer did the F31 flash my scanner works like a charm. It pulled the P069 code...boost pressure sensor.

I drove to Martinsville this morning and picked up my keys. The service writer apologized for forgetting to put them in my Jeep. They had me sign the service report. I had a laugh to myself because the report I signed was the copy I made for them from the first dealer. :roll:

On the way back home I stopped in Bloomington at the Jeep dealer. I spoke to a different service writer who was much nicer and let me fill out my own trouble report. I'll have the Jeep towed there (it's the closest dealer per Jeep) and hopefully they can fix it since the problems are obvious and I told them what was wrong. My fingers are crossed.

On a sad note....A guy here in Bedford kidnapped his 8-year old daughter, took her up in an airplane, and did a kamikaze dive on his ex-mother in law's house because he thought his ex-wife was there (she wasn't). I know many of the firefighters, police, and EMTs who responded. They were very upset and shocked at the grusome-ness of the act. Just a reminder that no matter how p!ssed we get about Jeep problems or dealers things could be a lot worse. Prayers for the mother who lost a daughter and the responders....

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 Post subject:
PostPosted: Tue Mar 06, 2007 1:55 pm 
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Stan Wright wrote:
On a sad note....A guy here in Bedford kidnapped his 8-year old daughter, took her up in an airplane, and did a kamikaze dive on his ex-mother in law's house because he thought his ex-wife was there (she wasn't). I know many of the firefighters, police, and EMTs who responded. They were very upset and shocked at the grusome-ness of the act. Just a reminder that no matter how p!ssed we get about Jeep problems or dealers things could be a lot worse. Prayers for the mother who L.O.S.T. a daughter and the responders....


Stan, I was actually thinking if you were on duty and if that was a call you took with BVFD!

What was that fool thinking, A Cessna 150 with aluminum fuselage vs. a brick stationary home. If he wanted to take his life, fine he's an adult but keep the child out of it.

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 Post subject:
PostPosted: Tue Mar 13, 2007 10:34 am 
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The Jeep is home safe and sound. Finally.

They left a message last night to call them. I called them this morning. The Jeep was done, but get this. The service writer said he wouldn't release the Jeep until the plastic engine cover was back on because "it was a vital piece of the motor" (I had left it in my garage since I knew they were going to work on the engine). What a dork. So instead of picking it up after work I had to burn vacation time to go get it and inconvenience my girlfriend to take me up there.

Good thing I went unarmed to the dealer. :evil: :evil: :evil: I walk in and John the service writer says there was a mixup and your Jeep isn't done yet. He checked and it still needed the boost sensor. He said the part had arrived this morning. They would give me a call later when it was done and I could come back and pick it up. At this point I could feel my blood boiling. I told him I had a boost sensor at home that I could put in myself. He then starts lecturing me about how I've changed my exhaust, and since I know the boost sensor is bad that I've obviously been messing with the motor, and how I need to leave the plastic engine cover on since it's a vital part of the motor, yada, yada. I'm one of those people who never get mad at anything, but I was thoroughly p!ssed at this point. I held up my hand and said, "John, I understand your position. Give me the keys. I'm taking the Jeep home." He started into how it needed to be done there under warranty and I repeated myself. He gave me the keys and I drove it home.

Despite the Check Engine still being on it never went into limp mode on the way home. I'll fix it tonight and hopefully be done with it.

I'm sitting at home now drinking a Coke trying to calm myself down before I go to work. What a bunch of idiots.

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 Post subject:
PostPosted: Tue Mar 13, 2007 11:09 am 
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Stan Wright wrote:
The Jeep is home safe and sound. Finally.

They left a message last night to call them. I called them this morning. The Jeep was done, but get this. The service writer said he wouldn't release the Jeep until the plastic engine cover was back on because "it was a vital piece of the motor" (I had left it in my garage since I knew they were going to work on the engine). What a dork. So instead of picking it up after work I had to burn vacation time to go get it and inconvenience my girlfriend to take me up there.

Good thing I went unarmed to the dealer. :evil: :evil: :evil: I walk in and John the service writer says there was a mixup and your Jeep isn't done yet. He checked and it still needed the boost sensor. He said the part had arrived this morning. They would give me a call later when it was done and I could come back and pick it up. At this point I could feel my blood boiling. I told him I had a boost sensor at home that I could put in myself. He then starts lecturing me about how I've changed my exhaust, and since I know the boost sensor is bad that I've obviously been messing with the motor, and how I need to leave the plastic engine cover on since it's a vital part of the motor, yada, yada. I'm one of those people who never get mad at anything, but I was thoroughly p!ssed at this point. I held up my hand and said, "John, I understand your position. Give me the keys. I'm taking the Jeep home." He started into how it needed to be done there under warranty and I repeated myself. He gave me the keys and I drove it home.

Despite the Check Engine still being on it never went into limp mode on the way home. I'll fix it tonight and hopefully be done with it.

I'm sitting at home now drinking a Coke trying to calm myself down before I go to work. What a bunch of idiots.





WOW! That's all I can say. I have a hard time picturing my dealer guy being like that. Usually, I get stuck in the service dept with the tech and myself trying to one up each other. It is fun sparring with them but it never even approaches what you discribe. I have a good bunch of fellows there. Once, they told me to go down to McDonalds on them and have lunch. The kicker was I had to bring back their lunch which I was glad to do.

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 Post subject:
PostPosted: Tue Mar 13, 2007 11:39 am 
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They could have installed that boost sensor in 5 minutes - after all, the magical engine cover was already missing. The amateurs did it in 10 minutes. It would have been a good customer service move to pull someone from another job for 10 minutes, (add 5 minutes to get it from the parts counter) and send you on your way. You're not alone in your experience. There is a large Jeep/Dodge/Sprinter dealership that both retmil46 and I have been to which behaves in exactly the same manner.

Customer service and quality product - as Dell and others are finding out - really does matter when it comes to repeat business.

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SunCoast Mega Trans & Billet TC/PML pan/Aux cooler
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IronMan Lift/Shocks/Provent/Moog ball joints/ V6 Airbox/Fan/Hayden
Cobalt Boost/EGT/Oil/Trans/Volt gauges/Aeroturbine 2525
Yeti Hot Tune/Odessey 65/Samco's/Michelin Defenders


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 Post subject:
PostPosted: Tue Mar 13, 2007 12:02 pm 
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BVCRD wrote:
WOW! That's all I can say. I have a hard time picturing my dealer guy being like that. Usually, I get stuck in the service dept with the tech and myself trying to one up each other. It is fun sparring with them but it never even approaches what you discribe. I have a good bunch of fellows there. Once, they told me to go down to McDonalds on them and have lunch. The kicker was I had to bring back their lunch which I was glad to do.


It sounds like you have a good bunch of guys. The other service writer I spoke to was a nice guy, and the techs seem to be okay. For some reason this one service writer feels the need to be condescending, preachy, and look down on others.

I rode my motorcycle to work to clear my mind. When I get home tonight I'll start writing my calm, professional letter to Chrysler. :twisted:

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 Post subject:
PostPosted: Tue Mar 13, 2007 12:11 pm 
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Ranger1 wrote:
They could have installed that boost sensor in 5 minutes - after all, the magical engine cover was already missing. The amateurs did it in 10 minutes. It would have been a good customer service move to pull someone from another job for 10 minutes, (add 5 minutes to get it from the parts counter) and send you on your way. You're not alone in your experience. There is a large Jeep/Dodge/Sprinter dealership that both retmil46 and I have been to which behaves in exactly the same manner.

Customer service and quality product - as Dell and others are finding out - really does matter when it comes to repeat business.


That's the part that really burned me. I had to make a special trip to bring that friggin engine cover. Then when I get there he nonchalantly tells me the Jeep isn't ready...no sorries or apologies. It meant nothing to him that I made a wasted trip. Then he preaches to me like I'm some idiot.

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 Post subject: Epilogue
PostPosted: Wed Mar 14, 2007 1:16 am 
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I replaced the boost sensor this evening, and now the Jeep is fixed. I'll be checking out the benefits of an unplugged MAF sensor.

Here is the letter I sent to Chrysler about my repair ordeal: http://eurekaboy.com/jeepcomplaintletter.htm

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 Post subject: Re: Epilogue
PostPosted: Thu Mar 15, 2007 8:29 am 
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Stan Wright wrote:
I replaced the boost sensor this evening, and now the Jeep is fixed. I'll be checking out the benefits of an unplugged MAF sensor.

Here is the letter I sent to Chrysler about my repair ordeal: http://eurekaboy.com/jeepcomplaintletter.htm


Good job on the letter. I still have not written mine because as you described, just bringing the thoughts of the experience back to the forefront is soooo madening that I almost loose my mind. My issues occured over 4 visits starting last August, ending in December...

Maybe I should just write it to get it off my chest.

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