12,000 Mile Service - Lesson Learned

VACRD · **Posted:** Fri Mar 23, 2007 9:13 pm

Brought my 06 CRD in today for service from where I bought the vehicle - Farrish Jeep in Fairfax Va..

Just wanted oil change and tire rotation. Also my mileage seemed to be slipping lately, wanted sensors checked. I had already changed my oil at 6,000 miles myself, but wanted to keep warranty. Got a call from the service manager about the A versus B service. I only want A service. He went on and on about the B service and how getting it may void the warranty. I have signed up for a $2,000 5 year 85,000 mile warranty and am paying monthly. He said it way very risky not to follow the B service. I told him I only do highway driving. We argued a bit and I finally told him it was okay to go along with the B service. I figured it makes sense to chance all filters and fluids on a new car. Total cost - $575.

Basically - Customer Service rep had no knowledge about a diesel or how they function.

When I picked up the CRD I then told him I was only going to follow the A from now on and do it myself. He said it was at my own risk. On the way back the CRD seemed to have more pep. Got a call from the dealership when I got home. They said they forgot to install the Air Filter and I need to come back on Sat. I guess it is easy to get great Air Flow with no air filter.

They also performed TSB 18-19-04-10 Engine Performance TSB - Don't know what that is. Does anybody?

I think I will go ahead Monday and cancel the 85,000 mile warranty and just stick with the 36,000 mile one that comes with the base 2006. So far vehicle seems solid. If I make some of the enhancements recommended on this board to clean up the engine, fix the transmission and get a chip that allows promised performance, I will probably be a better off spending my money that way instead of with DCX service personnel.

Plan to get a new muffler next week as my first mod. Is Flowmaster a good choice?

Lesson Learned - If you can do you own maintenance you will be much better off financially and probably not forget the Air Filter.

DZL_LOU · **Posted:** Fri Mar 23, 2007 9:41 pm

VACRD wrote:

They also performed TSB 18-19-04-10 Engine Performance TSB - Don't know what that is. Does anybody?

I looked that TSB up on the DCX site and unless the service writer wrote it down incorrectly it does not exist as a valid TSB. That said, whenever a TSB starts with 18- it is in the Vehicle Performance series. But most of the 18 series TSB's with Vehicle Performance state that they have been superceeded by the infamous F37 TSB.

The techs are supposed to put a sticker either on the ECM or TCM if they have been reflashed or somewhere on the underside of the hood. Some have gotten creative in where they affix the sticker in the engine bay.

I'm like you, I would want to know what exactly that TSB was because it makes no sense the way they have it listed on your R.O.

Saber · **Joined:** Fri Jul 07, 2006 10:48 pm **Posts:** 160

They forget the air filter :roll:

I would of told them to come out to my home, and put it in. Don't drive your jeep until that filter is back in. If you have to go to a parts house and buy a filter make the dealer pay you back for it.

retmil46 · **Posted:** Fri Mar 23, 2007 11:41 pm

Saber wrote:

They forget the air filter :roll:

I would of told them to come out to my home, and put it in. Don't drive your jeep until that filter is back in. If you have to go to a parts house and buy a filter make the dealer pay you back for it.

My sentiments exactly. Go to Advance/Autozone/whereever, just don't drive the beast without an air filter. If they look at you strange when you request one for a CRD, ask for one for a V6 for the same year - it's the same filter.

If it had been my CRD, that service manager would have gotten the butt chewing of his life over the phone. What they did was just plain f#####g stupid. I'd tell them not to worry about the air filter, I'll pick one up at the parts store, because it would be a cold day before I EVER visited their dealership again.

I'd strongly recommend finding another dealership for any warranty items that do come up. These guys are friggin clueless.

RFCRD · **Posted:** Sat Mar 24, 2007 12:44 am

VACRD wrote:

When I picked up the CRD I then told him I was only going to follow the A from now on and do it myself. He said it was at my own risk. On the way back the CRD seemed to have more pep. Got a call from the dealership when I got home. They said they forgot to install the Air Filter and I need to come back on Sat. I guess it is easy to get great Air Flow with no air filter.

Just how much of your air filter did they forget to reinstall? I personally would not drive any engine that way and would insist they bring you the parts & service the vehicle before it is driven.

VACRD wrote:

They also performed TSB 18-19-04-10 Engine Performance TSB - Don't know what that is. Does anybody?

My CRD ownership experience was bad at best (which is why it's over now). This included confusion like this over a long list of frequent and sometimes contradictory TSB's. At this point, you should be seeing F37 or F31 or maybe 18-023-06 on your paperwork and on the update stickers under the hood. Anything else indicates your service department is not up-to-date on their TSB's. The one fortunate aspect of this service process is DCX made it tech-proof by having only the latest software available to update your vehicle. So whatever TSB your dealers calls it, if they plugged you into DCX's system to update your computer it has the latest version regardless of the documentation.

Pablo · **Joined:** Thu Feb 02, 2006 10:06 pm **Posts:** 1201

I could understand them forgetting to change it at all... but actually pulling out the old filter and then closing it up without a new filter? What? That is as dumb as it gets.

huxrules · **Posted:** Sat Mar 24, 2007 4:36 am

I have never taken my car into the dealer for the reccommended service. Its a total rip. The only time I take the CRD in is when it breaks. As soon as the warranty is up it will never go back to a dealer. The last three cars I owned before the Libby- two neons and a Wrangler - all made it past 100K miles without the reccommended service. I did the oil changes at jiffy lube or bty myself and I changed everything else as needed. You should have saved that 500$ for the new TC that you'll need one day.

Just my .02$

VACRD · **Posted:** Sat Mar 24, 2007 9:11 am

Stopped by and got the air filter and installed it myself. From now on I will do fluids and filters by myself. If they could miss an air filter who knows what else they could miss or not do. Of course need to keep receipts and records.

I also asked for a print out of what TSB 18-19-04-10 was.

They said I could get it Monday. As soon as I find out I will post it.

no-blue-screen · **Posted:** Sat Mar 24, 2007 2:21 pm

huxrules wrote:

I have never taken my car into the dealer for the reccommended service. Its a total rip. The only time I take the CRD in is when it breaks. As soon as the warranty is up it will never go back to a dealer. The last three cars I owned before the Libby- two neons and a Wrangler - all made it past 100K miles without the reccommended service. I did the oil changes at jiffy lube or bty myself and I changed everything else as needed. You should have saved that 500$ for the new TC that you'll need one day.

Just my .02$

NEVER take your car to jiffy lube....I wouldn't let those crack heads touch my car with a ten foot pole.

Kniggit · **Posted:** Sat Mar 24, 2007 4:39 pm

no-blue-screen wrote:

NEVER take your car to jiffy lube....I wouldn't let those crack heads touch my car with a ten foot pole.

Maybe thats what they do when you take it to them anyway, ever think of that?

K

KenJennings · **Posted:** Sun Mar 25, 2007 11:46 pm

Kniggit wrote:

no-blue-screen wrote:

NEVER take your car to jiffy lube....I wouldn't let those crack heads touch my car with a ten foot pole.

Maybe thats what they do when you take it to them anyway, ever think of that?

Does anyone recall if it was 60 minutes or 20/20 that did the expose of Jiffy Lube? They didn't get one service issue right. Billed for work done incorrectly or not done at all. Billed for parts/materials not used. It was awful. I'd be scared taking a diesel to them. (Of course, this was reported by the mainstream media and could very well have been edited to make it look as bad as possible.)

Jimbob · **Joined:** Thu Nov 02, 2006 11:05 pm **Posts:** 160

Ugh glad I didnt buy one of the ones Farrish had.....................................I will let you know how my 12.8k service goes.

huxrules · **Posted:** Mon Mar 26, 2007 2:25 am

When I was poor and in school I took my neon to "jiffy lube" type places. I actually don't know if I went to a real jiffy lube. There are a ton around here "Joe's supr fast oil and lube". Generally these type places seem to do a good service. How can they screw up an oil and filter change? Luckily I'm a "monster class" human - 6'5" 300 lbs so when they say something stupid like "looks like your bla bla part is clogged" I just say "nope" and thats that.

I do the oil changes on the libby myself now. It's fun.

RTStabler51 · **Posted:** Mon Mar 26, 2007 11:05 am

Farrish sucks balls, plain and simple. I took my Jeep to them 3 times, and 3 times was pissed when I got my Jeep back. The 2nd time I took the Jeep to them for a bad blow plug, they forgot to reinstall the alt support bracket and it sat on the wiper cowl under the hood. The last and final time they tore my leather. The also don't know jack squat about the CRD. I've come to the realization they just want to pump people through their service center.

I've taken my CRD to Rosenthal in Arlington twice now, and twice have been very pleased. They have knowledgeable service reps, and at least one diesel guy. Save yourself some heartache and try Rosenthal.

VACRD · **Posted:** Mon Mar 26, 2007 12:10 pm

RTStabler51

Thanks for the advice.

I will go to the other dealer next time I need service.

valoflyby · **Posted:** Mon Mar 26, 2007 1:16 pm

Anyone have experience w/ Tysons Dodge-Jeep on Rt7? I know that they recently acquired the Dodge franchise, but I wondered if they were "any better" than any of the other local shops.

I purchased mine out in Leesburg, but I'm curious if I'd get better (accurate) service elsewhere.

RTStabler51 · **Posted:** Mon Mar 26, 2007 4:02 pm

I got mine in Leesburg too, but haven't not used the guys on Rt. 7 as of yet...

BlackLibertyCRD · **Posted:** Mon Mar 26, 2007 4:21 pm

[/quote] NEVER take your car to jiffy lube....I wouldn't let those crack heads touch my car with a ten foot pole.[/quote]

jiffy lube is fine here in Delaware and when I go to Washington. I didn't noticed any crack heads working there either.

sbohner · **Posted:** Tue Mar 27, 2007 7:11 am

It sounds like Farrish Jeep was placed on earth to make the rest of us feel satisfied with our dealer service organizations :lol:

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12,000 Mile Service - Lesson Learned

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