MY FIGHT WITH THE DEALERSHIP GENERAL MANAGER

no-blue-screen · **Posted:** Wed Mar 21, 2007 6:40 am

lea ann wrote:

Ok....time for a update:

After my fight with the GM, I realized that half of what he and the SM told me was complete lies! I contacted another SM at another local dealership and explained him the whole situation and he checked my VIN and my records. He called me later that day (one thing the other dealership NEVER did, I was always calling the next day to "check up" on things) and let me know that after reviewing everything, he said I had a buy back case MONTHS ago and he would do everything he could to help me. The appointment today with the lawyer was cancelled because everyone (including my uncle who works at the second dealership) informed me that if and when I do go to a lawyer and start the process there, that DC will not cooperate like they would if I didn't get the lawyer, that DC would just hand me over to their legal department.
The new SM told me that he would let me know something by Wednesday or Thursday...so I have my fingers crossed again.

Update on my little girl, Harleigh:
Went to Pediatric Pulmonologis today and did the sweat test for the CF. We were lucky and the 10:30 sweat test was a no-show so my month wait turned into a 5 minute wait!! YIPEE!! Got the results back later this afternoon and the test was normal and so that means she does not have CF!!!! Unfortunately, she does have ashtma, lactose intolerance, allergies, large tonsils, and sleep apneia caused from all the above. BUT THAT IS GOOD NEWS IN THE LONG RUN!!!
We are still going to be making lots and lots of trips to the doctor to try to get her asthma under control.
I THANK GOD THAT SHE DOES NOT HAVE CF!!!

Lee Ann, with all due respect, I think they are blowing smoke up your chimney. The only thing the dealer is going to offer you is another vehicle which you will still have to pay for. You aren't going to get your moeny back without seeing a lawyer. It is in the dealers best interest to act like they are going to help you....they want to sell you another car. I would still talk to a lawyer...it can't do any harm just to talk to the lawyer...and after you talk to him/her you can make a decision if you want to go that route or not.

Glad to hear things with your daughter aren't serious.

Danno · **Posted:** Wed Mar 21, 2007 8:44 am

longarm wrote:

Good luck on your Lemon Law Suite. I have been in mine for awhile now. I sent my last chance letter back in late Jan. I think. They right away offered a replacement vehicle and I declined. Then about 2 or 3 weeks ago, I was offered about 2K to go away and keep my CRD (and the payments.) and I declined. Then my turbo needed replacement. Now my lemon law attorney said we will wait until next week and if he has heard nothing he will turn up the heat. I have faith in him as he handles TONS of Lemon Law stuff here in the Motor City. Soooooo, as soon as I hear somehting I will let you all know the end results.

Yea good luck on it. I went through it to, DC basically told me to get bent, and tried to ignore it for almost 6 months. They finally just made me a cash offer for my "Troubles, and Frustrations" and offered to cover legal fees. Lawyer said we could keep going but the way DC is just ignoring and taking there time it could be another 6-7 months before we get anything. Needless to say I cashed out. Its been running good, since I had them do the f37 back in December. I dont have the time right now, to deal with them, I will be trading it in soon so I am not worried.

sbohner · **Posted:** Wed Mar 21, 2007 4:32 pm

Great News Lea Ann!

Thank God that your daughter doesn't have CF and that friends here on LOST celebrate the news with you. It puts things in perspective when we can thank God for the situation being more bearable. I hope that your daughter feels better soon and that the process of growing up will alleviate the symptoms that her condition now causes.

longarm · **Posted:** Fri Mar 30, 2007 12:01 pm

Danno wrote:

longarm wrote:

Good luck on your Lemon Law Suite. I have been in mine for awhile now. I sent my last chance letter back in late Jan. I think. They right away offered a replacement vehicle and I declined. Then about 2 or 3 weeks ago, I was offered about 2K to go away and keep my CRD (and the payments.) and I declined. Then my turbo needed replacement. Now my lemon law attorney said we will wait until next week and if he has heard nothing he will turn up the heat. I have faith in him as he handles TONS of Lemon Law stuff here in the Motor City. Soooooo, as soon as I hear somehting I will let you all know the end results.

Yea good luck on it. I went through it to, DC basically told me to get bent, and tried to ignore it for almost 6 months. They finally just made me a cash offer for my "Troubles, and Frustrations" and offered to cover legal fees. Lawyer said we could keep going but the way DC is just ignoring and taking there time it could be another 6-7 months before we get anything. Needless to say I cashed out. Its been running good, since I had them do the f37 back in December. I dont have the time right now, to deal with them, I will be trading it in soon so I am not worried.

DXC offered me about $3800.00 including legal fees in that to go away and keep paying my payments on my CRD after only about 2 weeks. I refused their offer. Actually If I don't hear anything real soon, I'm going to have a couple of stickers made that a HUGE Lemons and something degrading to DCX. The stickers will be put on the sides and back window. I work near DCX and will get plenty of pics. Anything I can do to make life diffuicult for them.

lea ann · **Joined:** Sun Sep 17, 2006 1:22 pm **Posts:** 33

UPDATE:

A Jeep Rep from Mississippi did come down Tuesday and could not "duplicate the problem" and I went up there Wednesday and of course it did not shudder for me either, until I left to go home!

He started talkin about talking with the engineers and get back with me in a week or two and they will look into what "may be" causing it to shudder. I asked him if it was air in the fuel and he LAUGHED!! He asked me what I wanted to happen and I told him I was tired of dealing with all this BS and wanted to get out from under my car. He then slammed his notebook shut and told me to take him back to the shop and that he came all the way from Mississippi for me to tell him that. I told him that I had allready told the SM that I didn't think he should come but "it was what DC wanted to do". The tech then called customer service and put diesel back in the jeep :shock:

.
I went home and called DCX. They put me on hold and then returned to say that the SM told them that they have "never been able to reproduce the problem" which is a huge LIE! Then I asked to speak to a supervisor and then after a lengthy conversation of them telling me that they will do nothing to help me, and I mean NOTHING, and for me to refer to my blue and white book, she then hung up on me. I called back to them after speaking with the SM at the dealership about the "never reproducing the problem" which he said he NEVER told DC that, and then DC hung up on me AGAIN!!

Today, while talking to TxDot about the Lemon Law and finding out that since I have 50k miles on my jeep, it will be no help to me getting it bought back, I mentioned that I had talked to the SM at the dealership in Minnesota, and he asked me why would I be calling Minnesota. I told him that I purchased the jeep from a dealership up there and they shipped it down here to me. He then told me that I have to get Minnesota's Attorney General's office involved. :shock:

I called Minnesota and they have a longer time frame on their Lemon Law (TX-2 yrs/24k miles, MN 3 years) and they told me to fax in a complaint form and all my reciepts from all the work done on it (which I HAVE) they would get right on it!!!
I will fax it all first thing Monday morning and hopefully hear something soon.

Oh, I hope this works out!!!

Pablo · **Joined:** Thu Feb 02, 2006 10:06 pm **Posts:** 1201

lea ann wrote:

UPDATE:

A Jeep Rep from Mississippi did come down Tuesday and could not "duplicate the problem" and I went up there Wednesday and of course it did not shudder for me either, until I left to go home!

He started talkin about talking with the engineers and get back with me in a week or two and they will look into what "may be" causing it to shudder. I asked him if it was air in the fuel and he LAUGHED!! He asked me what I wanted to happen and I told him I was tired of dealing with all this BS and wanted to get out from under my car. He then slammed his notebook shut and told me to take him back to the shop and that he came all the way from Mississippi for me to tell him that. I told him that I had allready told the SM that I didn't think he should come but "it was what DC wanted to do". The tech then called customer service and put diesel back in the jeep :shock:

.
I went home and called DCX. They put me on hold and then returned to say that the SM told them that they have "never been able to reproduce the problem" which is a huge LIE! Then I asked to speak to a supervisor and then after a lengthy conversation of them telling me that they will do nothing to help me, and I mean NOTHING, and for me to refer to my blue and white book, she then hung up on me. I called back to them after speaking with the SM at the dealership about the "never reproducing the problem" which he said he NEVER told DC that, and then DC hung up on me AGAIN!!

Today, while talking to TxDot about the Lemon Law and finding out that since I have 50k miles on my jeep, it will be no help to me getting it bought back, I mentioned that I had talked to the SM at the dealership in Minnesota, and he asked me why would I be calling Minnesota. I told him that I purchased the jeep from a dealership up there and they shipped it down here to me. He then told me that I have to get Minnesota's Attorney General's office involved. :shock:

I called Minnesota and they have a longer time frame on their Lemon Law (TX-2 yrs/24k miles, MN 3 years) and they told me to fax in a complaint form and all my reciepts from all the work done on it (which I HAVE) they would get right on it!!!
I will fax it all first thing Monday morning and hopefully hear something soon.

Oh, I hope this works out!!!

Get an attorney. This sleezeball crap-- people hanging up on you and lying to you-- along with high pressure tactics to make you shut up-- is why I will NEVER buy another DC product. Don't say anything to the dealer and get everything they do in writing.

no-blue-screen · **Posted:** Sat Mar 31, 2007 7:12 am

Lee Ann, as I said, it is very unlikely you will get anywhere without an attorney. Here is Maryland I think it is 15k miles for the lemon law. If you have 50k on yours I don't see how it will qualify for any lemon law....but if I am wrong please let me know. I hate to see someone in this situation, but unfortunately you need to contact an attorney as soon as possible to get things rolling before it's too late (if it isn't already).

RFCRD · **Posted:** Sat Mar 31, 2007 10:01 am

lea ann wrote:

UPDATE:

A Jeep Rep from Mississippi did come down Tuesday and could not "duplicate the problem" and I went up there Wednesday and of course it did not shudder for me either, until I left to go home!

He started talkin about talking with the engineers and get back with me in a week or two and they will look into what "may be" causing it to shudder. I asked him if it was air in the fuel and he LAUGHED!! He asked me what I wanted to happen and I told him I was tired of dealing with all this BS and wanted to get out from under my car. He then slammed his notebook shut and told me to take him back to the shop and that he came all the way from Mississippi for me to tell him that. I told him that I had allready told the SM that I didn't think he should come but "it was what DC wanted to do". The tech then called customer service and put diesel back in the jeep :shock:

.
I went home and called DCX. They put me on hold and then returned to say that the SM told them that they have "never been able to reproduce the problem" which is a huge LIE! Then I asked to speak to a supervisor and then after a lengthy conversation of them telling me that they will do nothing to help me, and I mean NOTHING, and for me to refer to my blue and white book, she then hung up on me. I called back to them after speaking with the SM at the dealership about the "never reproducing the problem" which he said he NEVER told DC that, and then DC hung up on me AGAIN!!

Today, while talking to TxDot about the Lemon Law and finding out that since I have 50k miles on my jeep, it will be no help to me getting it bought back, I mentioned that I had talked to the SM at the dealership in Minnesota, and he asked me why would I be calling Minnesota. I told him that I purchased the jeep from a dealership up there and they shipped it down here to me. He then told me that I have to get Minnesota's Attorney General's office involved. :shock:

I called Minnesota and they have a longer time frame on their Lemon Law (TX-2 yrs/24k miles, MN 3 years) and they told me to fax in a complaint form and all my reciepts from all the work done on it (which I HAVE) they would get right on it!!!
I will fax it all first thing Monday morning and hopefully hear something soon.

Oh, I hope this works out!!!

When my CRD issues were raised with DCX this is the same treatment I got. Used to jokingly call them the "that's normal" crew. In your case there is no reason for the SM (or anyone else) at the dealership to lie as they didn't sell the Jeep and it's not covered under warranty.

Good luck with anything lemon law related at 50K miles. There is a big argument for 50K miles in @ 2 years, not much grass growing around those tires. In most states the lemon law will require you to make the vehicle available to the selling dealer for 3 attempts to repair the problem. Your out-of-state and another dealer repair history will likely cause you problems. My lawyer was more interested in the endless list of TSB's and recalls to base a case, especially when TSB/recalls were being issued after service attempts were made and after the time/mileage limits for the lemon law had passed. Eventually I chose to just trade it and move on with life. My hunch is you will have to do the same.

It's unfortunate that you are all still married to DCX for parts & support on this product. It's one thing to sell a product with issues, it another to do this and hold your customer hostage with repairs by controlling the parts/software supply. Many of these issues would likely resolve themselves if you could buy replacement parts/software in a competitive market.

BlackLibertyCRD · **Posted:** Sat Mar 31, 2007 5:20 pm

Lea Ann

I don't think you can get anything done at 50k, What you should do is try the ORM and see if the problem goes away. Mine never shuttle since I made that little adjustment. Now I don't just like my CRD, I love it.

BiodieselJeep.com · **Posted:** Sun Apr 01, 2007 11:30 am

Well, I have an idea. Lets say the lemon laws won't work for Lea's case. Maybe the best solution is to sell it. Someone here might buy it.

Seriously. I know this sounds wierd but if there isn't a potential legal case, the best bet is to get out with the most money you can. While being fair, of course. Even though you've had troubles, someone with room in their driveway for another CRD might want this beasty on the hope that these kind of tranny issues will be figured out in the future. Someone who doesn't need it as a daily driver, a fiddler with a kind soul. Or an opportunist. Either way, it could help you out of a frustrating jam.

And these diesels are going to sell well this year, trust me. I'm looking to replace my TDI Jetta and have been hunting for a while anyways. When I look at market reports from dealer auctions, the 05 CRD's are pulling in an extra $2-3k, the TDI VW's are getting ridiculous because nobody has any new 07's diesels cars or SUVs (unless you want a MB). Oil just hit a recent high of $64 per barrel for very little reason, and refinery capacity is bad right now because of repairs and maintanance. So look for $3/g gas this summer a premium on your CRD.

Sometimes you got to cut bait. Why not put a few feelers out on this forum and autotrader (and some bio-diesel websites and grease-sites). There are kids out there buying 90's MB's for bioD/grease paying more than what your CRD worth on the books.

lea ann · **Joined:** Sun Sep 17, 2006 1:22 pm **Posts:** 33

I will sell it in a heartbeat.....I don't want to deal with any of it anymore!! My payoff is $16,500.

The A/G's office in Minnesota told me that I did have a case with them and that is the only reason why I might persue it, BUT if I can sell it or trade it, that would be ideal for me.

I am driving my husband crazy and myself crazy too! The sooner I get rid of this, the better.

If ANYONE is interested, PM me...I will post it in the for sale section.

BiodieselJeep.com · **Posted:** Sun Apr 01, 2007 6:36 pm

$16.5 K is a good price.

no-blue-screen · **Posted:** Sun Apr 01, 2007 7:10 pm

If you really want to get out of it....the best way may be for someone to take over the payments.

lea ann · **Joined:** Sun Sep 17, 2006 1:22 pm **Posts:** 33

no-blue-screen wrote:

If you really want to get out of it....the best way may be for someone to take over the payments.

That is a no-go!! My dad helped us finance it and he won't even think about that!!!

no-blue-screen · **Posted:** Sun Apr 01, 2007 10:03 pm

Why is it a no-go? Doesn't the responsibility shift to the party who is taking over the payments?

offroadsubaru · **Posted:** Mon Apr 02, 2007 12:23 am

lea ann wrote:

no-blue-screen wrote:

If you really want to get out of it....the best way may be for someone to take over the payments.

That is a no-go!! My dad helped us finance it and he won't even think about that!!!

Wouldn't a father want to help his daughter get rid of a vehicle that is a headache for her and her family?

no-blue-screen · **Posted:** Mon Apr 02, 2007 1:20 pm

Lee Ann,

I know you aren't happy with your situation....but there isn't any way to sugar coat what I am going to say. But I feel it would be most beneficial if I am totally frank and honest with you.

1) With 50k miles on your vehicle, your chances of getting it lemoned in any state are close to (if not totally) knill.

2) You currently have issues with the vehicle that you can't get resolved, and someone else is not going to pay the full value for it when there are ongoing issues.

3) You state attorney general will only deal with consumer issues such as a dispute with the dealership. The dealership does not decide if your vehicle is or isn't a lemon...nor do they pay you if and when it is decided....so I doubt you are going to get anywhere with that complaint.

4) The only way out for you at this moment in time is for someone to take over the payments on the vehicle. When someone takes over the payments, your name (or your father in this case) would be removed as the party responsible for repaying the debt...and the person who agrees to take over the loan would then be listed is the person responsible for paying the debt....or they could just acquire their own financing and pay your loan off. The reason why people usually take over the payments is because interest rates are lower on new vehicles and higher on used vehicle loans...so it is a way for the buyer to get a lower interest rate, shorter term, and lower payments. If you are interested in going this route....contact your lender and find out what you need to do to make it happen.

If you are able to get your issues resolved, then you will be able to get a bit more for it, so you would be better selling it outright.

Whatever you choose to do, I wish you the best of luck.

truckbouy2 · **Posted:** Mon Apr 02, 2007 6:49 pm

The AG in Minnesota.......
You wasted 25 cents on THAT call. MN AG office will tell you anything. Unless there's blood on the bumper, empty beer cans and skivvies on the floor, and/or one of the imbies' from the office can get on TV...To put it in plain ol' country English...They ain't goin' to do diddly-squat for you. You might as well cut your losses and sell that Ol' jeep to the Smithsonian as an artifact of a past civilization... Find your OWN attorney, one in private practice, you know, one that you have to pay for. Don't count on some law school "also-ran" that couldn't get a job in the real world..... :wink

lea ann · **Joined:** Sun Sep 17, 2006 1:22 pm **Posts:** 33

well, a Chrysler rep called me and they are offering me a "new vehicle replacement" so they are buying back my jeep as long as I buy a new chrysler product in return. I am still contemplating this . My dad is trying to talk them into just buying it back and not makin me buy a new one. I can't afford a $40k truck! So we will wait and see!

BlackLibertyCRD · **Posted:** Tue Apr 10, 2007 2:44 pm

lea ann wrote:

well, a Chrysler rep called me and they are offering me a "new vehicle replacement" so they are buying back my jeep as long as I buy a new chrysler product in return. I am still contemplating this . My dad is trying to talk them into just buying it back and not makin me buy a new one. I can't afford a $40k truck! So we will wait and see!

They are supposed to match invoice to invoice and you pay or they refund the differance. Don't let them sucker you in on trade in price, go only by the invoices.

MY FIGHT WITH THE DEALERSHIP GENERAL MANAGER

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