can they do that?

Ms5490renegade · **Posted:** Mon Mar 30, 2009 2:16 pm

After i was told my pinion seal would be covered by warranty and after i signed the paper work, they took my diff apart and told me they wont cover it. can they do that? i have a rental and everything

ObiHann · **Posted:** Mon Mar 30, 2009 2:19 pm

Ms5490renegade wrote:

After i was told my pinion seal would be covered by warrantee and after i signed the paper work, they took mh diff apart and told me they wont cover it. can they do that? i have a rental and everything

if you have a copy of the signed paperwork than I believe then can't.

Ms5490renegade · **Posted:** Mon Mar 30, 2009 2:54 pm

ObiHann wrote:

Ms5490renegade wrote:

After i was told my pinion seal would be covered by warrantee and after i signed the paper work, they took mh diff apart and told me they wont cover it. can they do that? i have a rental and everything

if you have a copy of the signed paperwork than I believe then can't.

they told me on saturday that warrantee would cover a pinion seal and pinion yoke. i took my jeep in at 7:30 this morning. signed the repair paper work, and went to the enterprise to get the rental car. at 10:30 they called and said they wont cover it because the diff fluid was yellow. since they already dumped the fluid i would have to pay them for the new fluid any way. this isnt right. there has to be some law about this crap because they are now going to charge me 500 to get the parts put on.

Inc · **Posted:** Mon Mar 30, 2009 3:01 pm

Do you have it in the paper work that it is covered under warranty? Or does the paper work just say they are checking your jeep and it might require work to be done, not necessarily under your coverage? Was the covered "under warranty" assurance, just what someone told you?

ObiHann · **Posted:** Mon Mar 30, 2009 3:39 pm

if its not on paper, than what they say doesn't mean crap.

JeepinJarhead03 · **Posted:** Mon Mar 30, 2009 4:22 pm

yellow?

Well my fluid is PURPLE

tell them you don't care what color the f'ing fluid is, to replace the seal and stfu as they said they would

If the fluid is yellow its probably because it sucked water through the worn out pinion seal during normal driving in the rain

they don't need to know you've probably had the rear end submerged a couple times

when you go back to argue with them, remind them it's yellow because of the bad pinion seal that they said theyed cover

then take your rental to autozone or advanced and get 2 bottles of royal purple and make them put that in after they've replaced the seal

RP is better than the bulk crap they use anyway

ATXKJ · **Posted:** Mon Mar 30, 2009 6:21 pm

yellow would be an indication of water in the oil

- they're saying that you abused it by getting it in water

however the owners manual says it can cross standing water of 20 inches

if the pinion seal was leaking it might have pulled some in

They agreed to change the seal - argue that it was the problem.

oddball · **Posted:** Mon Mar 30, 2009 7:45 pm

ATXKJ wrote:

yellow would be an indication of water in the oil

- they're saying that you abused it by getting it in water

however the owners manual says it can cross standing water of 20 inches

if the pinion seal was leaking it might have pulled some in

They agreed to change the seal - argue that it was the problem.

And argue with the service manager. If you get no where with him, demand to see the General Manager and then the dealership owner if need be.

Ultimately you may need this info [url=http://www.1-auto-car-loans.com/chrysler-customer-relations.htm\]Chrysler Customer Relations[/url].

Ms5490renegade · **Posted:** Mon Mar 30, 2009 7:53 pm

They dont know how mad i am over this. at 7:30 tomorrow morning i'll go in anc get a copy of the work order. also the 2009 pt cruiser isnt as bad as i thought it was. 25 mpg is nice

DryBones · **Posted:** Mon Mar 30, 2009 8:04 pm

Ms5490renegade wrote:

They dont know how mad i am over this. at 7:30 tomorrow morning i'll go in anc get a copy of the work order. also the 2009 pt cruiser isnt as bad as i thought it was. 25 mpg is nice

STAY FOCUSED ON YOUR CURRENT PROBLEM

kids these days :lol:

Ms5490renegade · **Posted:** Mon Mar 30, 2009 8:23 pm

DryBones wrote:

Ms5490renegade wrote:

They dont know how mad i am over this. at 7:30 tomorrow morning i'll go in anc get a copy of the work order. also the 2009 pt cruiser isnt as bad as i thought it was. 25 mpg is nice

STAY FOCUSED ON YOUR CURRENT PROBLEM

kids these days :lol:

i was so mad today that my first 3 hour shift went by in a flash. i yelled at people and said things i shouldnt have said. lucky for me i have good people who park in my garage. they changed my mood. i called 2 other dealerships (1 ford, 1 chevy) and their head techs said dont pay them.

TAHOE · **Posted:** Mon Mar 30, 2009 8:39 pm

Matt...they are changing the pinion seal...the fluid has nothing to do with that issue. Tell them if any thing else, the fluid is yellow cause water got in there due to the worn out seal. If you got paperwork, then tell them they can talk to your lawyer about not covering it.
By the way...how's the lift working out?

Ms5490renegade · **Posted:** Mon Mar 30, 2009 8:43 pm

TAHOE wrote:

Matt...they are changing the pinion seal...the fluid has nothing to do with that issue. Tell them if any thing else, the fluid is yellow cause water got in there due to the worn out seal. If you got paperwork, then tell them they can talk to your lawyer about not covering it.
By the way...how's the lift working out?

I WISH THEY WERE STILL OPEN WHILE IM STILL MAD. THE LIFT HAS GIVEN ME A NEW JEEP. I THINK MY CONTROL ARMS WERE HITTING THE OLD FRONT SPRINGS. I HIT A SPEED BUMP AND THE DIFFERENCE IS INSANE. ALSO MY SUPERLIFT SHOCKS CAME IN. THEY MAKE THE FRONT END SEEM STIFF. THANKS AGAIN FOR THE HELP.

tjkj2002 · **Posted:** Mon Mar 30, 2009 10:11 pm

Ms5490renegade wrote:

DryBones wrote:

Ms5490renegade wrote:

They dont know how mad i am over this. at 7:30 tomorrow morning i'll go in anc get a copy of the work order. also the 2009 pt cruiser isnt as bad as i thought it was. 25 mpg is nice

STAY FOCUSED ON YOUR CURRENT PROBLEM

kids these days :lol:

i was so mad today that my first 3 hour shift went by in a flash. i yelled at people and said things i shouldnt have said. lucky for me i have good people who park in my garage. they changed my mood. i called 2 other dealerships (1 ford, 1 chevy) and their head techs said dont pay them.

If you don't have it in black and white that the repair is covered under warranty and you signed the authorization for the work you are kinda stuck,even with a lawyer since there is no physical evidence of said warranty.You will spend more on the lawyer then the repair bill anyway.Oh and by the way since you signed the authorization for the work if you do not pay you do not get the KJ back period since that paper with your signature is a legal binding contract.

Ms5490renegade · **Posted:** Mon Mar 30, 2009 10:20 pm

At this point i really dont care. just az i was starting to like my jeep again, some bull happens. im one more of these incidents away from never buying another chrysler product again. i could give a darn about the seal if its going to cost me $500 unexpectedly. the could put a piece of cardboard in there and save me another jeep related unexpected expense. what i cant get is how josh treats his wrangler like sh it and hasnt had one problem. i get all my fluids and maintenance stuff done on time, everytime but my jeep is in the shop once a month a week at a time

tjkj2002 · **Posted:** Mon Mar 30, 2009 10:25 pm

Ms5490renegade wrote:

At this point i really dont care. just az i was starting to like my jeep again, some bull happens. im one more of these incidents away from never buying another chrysler product again. i could give a darn about the seal if its going to cost me $500 unexpectedly. the could put a piece of cardboard in there and save me another jeep related unexpected expense. what i cant get is how josh treats his wrangler like sh it and hasnt had one problem. i get all my fluids and maintenance stuff done on time, everytime but my jeep is in the shop once a month a week at a time

Don't worry your buddies Wrangler will have a major break down soon enough and it will cost him very big $$$$.

Ms5490renegade · **Posted:** Mon Mar 30, 2009 11:23 pm

Im working out at champion chrysler and they have a 2004 grand cherokee freedom with 50 k for 13 thousand. ill be over here next month when my jeep bursts into flames and they tell me the new springs caused it

Ms5490renegade · **Posted:** Tue Mar 31, 2009 7:42 pm

chrysler customer service called the dealership and they told them i abuse my jeep and that they were going to charge me 300 to do a front diff flush if i didnt want to have the parts put in. f*** them now. im calling everyone i have to to file complaints on them. i saw the diff fluid. it was still semi transparent. they're full of it over there. im never going back

JMSMN · **Posted:** Tue Mar 31, 2009 8:34 pm

You should really invest in a haynes manual or a chilton for your liberty. Working on axles and seals is actually easier think, and a haynes manual with take you through the process step by step. Some basic tools and some patience goes a long ways.

Ms5490renegade · **Posted:** Tue Mar 31, 2009 8:37 pm

Im going to take classes and learn how to fix it

can they do that?

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