Jeepin'WNC wrote:
I just had my LBJ's on my '05 Renne replaced with MOOG K3199's. None of the dealerships around here (Asheville NC) were willing to install those under the recall. I called DC and the first person I spoke with ran my VIN, told me was elligible under the recall to have the LBJ's replaced and that there should be no problem having a dealership install the MOOG's; and that I would be sent a copy of the recall notice to take with me to ANY Jeep delearship. After calling another dealership in the area to scedule installation of my LBJ's, they too, turned me down. Again I called DC, and was told that dealerships cannot install aftermarket parts. I have since paid a Midas to install the ball joints. I've seen the recall notice online, and according to what it says, if you have already paid to have the LBJ's replaced you can send your receipts to DC for reimbursement. Has anyone gone through this route to be reimbursed for installation of ball joints? I deffintely would like to have DC reimburse me. Anyone's comments would be appreciated.
I know that this is dragging out an old post, but, I wanted to give an update on reimbursement from DC for LBJ repairs....After waiting for what seemend an eternity to receive the recall notice that the representative at the DC recall hotline said would be sent out to me, I called them again. This time I was told that I did not need a copy of the recall notice to send to Chrysler Customer Care. I wrote a letter to Chrysler Customer Care explaining that I had paid to have my LBJ's replaced, along with copies of my reciepts for parts and labor. I mailed that out on Feb. 25, and kept my original reciepts, along with a copy of the letter I wrote, and a copy of the sealed evnelope with a dated cancellation mark from the Postal Service. (A little perk of being a Postal worker is having the cancelled letter in hand, before you put it into the mail-stream.) I got a phone call from Chrysler Customer Care about a week and a half later saying that my case had been reviewed and approved for reimbursement, and that I should recieve a check in approximately two to three weeks. On March 14th I received a check reimbursing me for the entire amount that I spent having the LBS's replaced.