oz_crd wrote:
At this point, anything the desk jockey at my service department has told me is questionable at best. He actually had the nerve to tell me my cooler lines had been replaced and put it on the paperwork, but funny thing, these "new" lines already have mud on them, and it hasnt rained here in a month. I am going in when they open at 8, and telling him to cut the crap. He is not dealing with an uninformed customer who doesnt double check what has or hasnt actually been done to my vehicle. I started taking him with a big grain of salt the third day he "guaranteed" that my vehicle would be done. Dont give me B.S. guarantees, give me results!
They originally had said a new transmission was on order, i am going to ask they just put that in, and if D.C. wants to 'experiment' with the old one, feel free to do it in their own test vehicle. I am paying to much for this thing to also be a volunteer test driver!
The funny thing is I had to play the same game working for a previous employer. We actually used the term "mushroom treatment" for this, that where you keep your customer in dark and feed them BS. Without naming the company, they are also considered an industry leader and also have an attitude they can do no wrong. They had a new product launch while I was there that was a disaster. Had well over 100 TSB's in the first 3 months (they will NEVER use the term recall, ever). Soo, I have little mercy or paitence for this crap.
On your repairs, I can see the dealer cleaning everything out (cooler, lines & trans housing) and installing new internal parts, especially if it would be a long wait for a replacement unit. As long as this was cleaned thoroughly (PITA) and repaired properly, it should be OK. If they took this route, I would look to get a list of any repair parts installed, maybe press them for an extra fluid & filter change in short order, and press them for some warranty extension.
Just wait till the first CRD motor comes apart, I can almost guarantee DC will drop-in new liner kits & bearings and call it done. In the commercial heavy vehicle market this would be considered common but in the retail car market one would expect a new crate motor.