Quite honestly, I don't even feel in the cabin that I disabled the viscous heater... Maybe it has something to do with having a (still) good thermostat and efan replaced viscous fan... Not sure, but I one won't ever enable the viscous heater.
Regarding why it's not working, I'm not sure, it would probably help to see if the coupling mechanism works, i.e. if the wires that turn it on have power when are supposed to. It sounds to me you have a working viscous heater but somewhere between computer and coupler things are not ok. Studying the electric schematics may help.
_________________ 2005 kj CRD, samco, suncoast tc, provent, Kennedy lift pump, GDE ECO full torque, 2nd gen filter head, 245/70/16 a/t tires, mopar light bar, fumoto oil valve, OEM Skid Plates, ARB Front bumper and HD OME, tru cool LPD47391 40k GVW tranny cooler (stock cooler delete), FF Dynamics e-fan and shroud, rocker arms replaced, HDS2 190F thermostat.
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