dirtmover wrote:
Why would you expect a business to suck up the cost of a special order part because the customer has changed his mind? Yeah they took advantage, most dealers do but it's still the customers responsibility to do his research before agreeing to the repair and parts order. Don't forget the dealer is probably offering a quick turnaround on this, something he's unlikely to get ordering online.OP, learn from this experience and take the parts you ordered and install them yourself.
FYI, a dealer can return any part in good condition and get full cost credit! I work at a dealership and we return special ordered parts not used every 30 days for full credit....its not a big deal and we do not have to eat the cost of a returned part... We even will give customers full refunds on unused parts returned with a receipt as long as they are still in a new unused condition...
Thanks for the clarification, that's good to know. Of course, this is entirely at the discretion of the individual dealership. While many businesses offer such a flexible service it is not a right in most jurisdictions.
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