Quote:
Dealerships make no money on warranty work so they don't want it.
Actually, not true. No dlr is going to work for free, warranty repairs or not. Worked at several dlrships and at least in the past, the manufacturer paid the dlr for time for warranty work. The time was usually paid at the same rate as the csr was charged providing the dlr had applied for and been approved for that rate. The only thing the dlr loses is the profit they would make on the price of the hard parts. The major pain was that the replaced parts usually had to be kept for a certain amt of time (like 90 days) in case the manufacturer wanted them back, either to study the failure or check to see that the dlr was actually replacing the parts he claimed he was and not scamming the warranty reimbursement system. I've seen dlrships closed for submitting fradulent warranty claims for reimbursement.
Oils, lubes, even cleaning supplies, like contact cleaner, brake clean, etc. used (within limits) were paid back to the dlr along with all labor charges (billed at the factory rate - if the factory repair man. says 4hrs, that's what the dlr is paid for). Oils & lubes were often paid at the retail rate per quart while the dlr was using considerably cheaper drum oil. Often the factory labor hrs were short of what it actually took to do the job so the dlr lost out on some hrs but there were also plenty of jobs where the factory paid more hrs then the repair actually took.
When I worked at a Yamaha M/C dlrship, we were one of the few that would actually be recommended by Yamaha to do warranty work that other dlrs balked at because since I was really up on entering all the proper reimbursement codes on the (just starting out) online system, we would get reimbursed very quickly and were happy for the referals of business we otherwise wouldn't have seen. We actually turned a tidy labor profit because our service dept was usually ahead of the posted labor hours per job. Plus, since the csrs had had problems at other dlrships they were just happy to get thier bike fixed under warranty.
Sorry to go on so long but it just kinda irks me when I hear dlrs say "I don't wanna do warranty work because I lose out."
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My pics!!'03 Rennie w/all Tupperware
Custom Roof Basket
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Garmin GPS V & Laptop w/Nav software
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