oz_crd wrote:
Well friends, this chapter is at a close. I finally picked it up today. The one glow plug had a split tip, but there was nothing to show that they had actually done it. I did get a little bugged when the bill was $160 more than I had expected, but they redid their math and came up with a lower number that was more in line with what I had expected. I regret losing my patience at a couple points, but standing my ground ultimately paid off.
I did learn a few lessons from it though:
1.The extended warranty people are likely to try to blame any problem they can on you, don't make it too easy for them to do so.
2. Never take your CRD into the shop with any non-OEM stuff visible under the hood. (see lesson 1)
3. If you run Biodiesel (even commercially available mixes) in your rig, don't advertise the fact by putting a sweet-looking BIODIESEL badge on your tailgate. The extended warranty inspector tried to take a sample from my fuel tank so that they could try to void my warranty. Kudos to my service writer for having my back and not letting them take a sample. (See lesson 1 again)
4. If you think the extended warranty company is trying to screw you, they probably are. Stand your ground. (see a pattern here?)
5. To summarize: THE EXTENDED WARRANTY IS NOT WORTH THE HASSLE!
I know now that I am a knucklehead for shelling out for the extended warranty. But we got it thinking that our CRD would be a long-term vehicle. Heck, it used to be that a diesel (or a Jeep for that matter) was built to last. We also wanted to be covered since it was the first year for this engine in the US. But this vehicle has been a complete disappointment. Jeep orphaned it after only 2 years, parts are way overpriced and difficult to obtain. (one week wait to get 2 glow plugs?)
Add to that the feeling of holding my breath to see if the CEL comes on every time I start it, plus diesel that costs $0.50 more a gallon than RUG, and I have had it. I spent last weekend test-driving vehicles, this weekend the Jeep is gone, hopefully.
Thanks for all of the shared knowledge and support, it is the one thing that kept me on a somewhat level playing field with the dealership thru this whole experience.
Keep an eye out for my posting in the for sale board in the near future. Anyone interested in a slightly used Provent filter?
oz,
Was your extended warranty Chrysler or 3rd party?
Lewis