ThunderbirdJunkie wrote:
Care to elaborate?
I was in need of a refund for a set of Fog Lights (Hella 4000) that wouldn't fit my Jeep. After I ordered them, I found some more accurate measurements of the lights and realized there was no way they would fit on my Jeep.
Their website says they accept returns: within 30 days for new/uninstalled parts. After 30 days ... a case by case basis and a 30% restocking fee.
My Fog lights were new and uninstalled. I never actually removed them from the box they shipped them to me in. They still wanted to charge me the restocking fee. I said NO, your published policies say you don't charge me a restocking fee (they do now). I shipped them back.
I kept calling and emailing them to find out the status of my return. No replies and no returned calls. After 4 weeks I get a UPS claim package that states some of the parts were damaged. Fill this stuff out and fax it in and maybe we'll send you a check. ... another unanswered phone call to PORC. I filled out the claim and faxed it in. 3 days later a small box from the !@#%!@ at PORC ... it has the set of damaged lens covers. Let me see ... lights won't fit ... return lights for refund ... What am I to do with these lens covers??
There was an envelope with a credit memo: Broken covers can't be given credit-reshipped back to customer. 30% restocking fee applied to lights for return. One light missing hardware bag.
I spent $247.20 and they sent me a check for $153.98 That is a 38% difference.
As far as anything missing or damaged ... I can't say ... I didn't remove and inspect anything before I shipped it back. From now on I will pull out the video camera and film the unpacking process of any items I order in the future, load it on the Mac and send it to the company if I have any discrepancies.
My personal opinion: This sounds like a company that will go to great links to extort any money they can from their potential customers.
I filed a complaint with the Better Businees Bureau and the Attorney General's Office of Georgia. I'm sure nothing will come of it, but it is something I can do along with informing others about the business practices of PORC.
If anyone is members of other forums feel free to copy this and post it on those sites as well.
Wayne
P.S. I just noticed my bank REVERSED the deposit of the refund they sent me and charged me an $8 fee. I should find out Monday why.
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