Need Help With My Order From OffroadToyStore

Murphyman · **Posted:** Mon Jul 13, 2009 3:18 pm

So I ordered my Rancho struts from Offroad Toy Store on July 1st.

http://www.offroadtoystore.com/Merchant2/merchant.mvc

I have the email they sent with my receipt and all of that, totalling $170 with shipping. When I check my order status, it says "Received", yet I have not gotten a thing from them. I have doubled checked my information and it's all there, so I don't know what the problem is. They didn't give me a tracking number, just the little application they use on their website.

Whenever I try to call, the number says that it's temporarily out of order.

(303) 799-4183

I have emailed them several times, and no answer. I'm on a deadline, and I need to get these by Thursday at the latest. I don't know what to do. Order them from someplace else and cancel this order, but no one will answer so I don't know how to do that.

Inc · **Posted:** Mon Jul 13, 2009 3:44 pm

That is not good. I have gotten the exact same run around from them. I recently ordered my SYE from them and have experienced exactly what you have. Sounds like they are going out of business and don't want to ship anything.

Murphyman · **Posted:** Mon Jul 13, 2009 3:49 pm

Did you never get your SYE? Or even a reply to an email.

Inc · **Posted:** Mon Jul 13, 2009 3:59 pm

Murphyman wrote:

Did you never get your SYE? Or even a reply to an email.

No, I am in exactly the same situation as you.

The worst part is that my buddy ordered the same SYE from them like 2 months ago and got it in 3 days.

jnaut · **Posted:** Mon Jul 13, 2009 4:05 pm

The problem with some of these places is they go out of business or crash financially, but their online ordering system remains on autopilot for weeks or months after the owners stop paying attention. Check this:

http://www.complaintsboard.com/complaints/offroadtoystore-c215210.html

Murphyman · **Posted:** Mon Jul 13, 2009 4:08 pm

So should I just order a new set, maybe form JBA, and somehow cancel the ones from Offroad Toy Store?

Inc · **Posted:** Mon Jul 13, 2009 4:10 pm

BBB Rating

Based on BBB files, this business has a BBB Rating of F.
Reasons for this rating include:
9 complaints filed against business
Failure to respond to 3 complaints filed against business.
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings

Back to top Business Contact and Profile
Name: Offroad Toy Store Phone: (303) 799-4183 Address: 8682 Aberdeen Cir

Highlands Ranch, CO 80130-3947 Website: www.offroadtoystore.com Principal: Owner/Manager, Owner/Manager Customer Contact: Owner/Manager, Owner/Manager - (303) 799-4183 or orders@offroadtoystore.com Email Address: orders@offroadtoystore.com File Open Date: December 2007 TOB Classification: Tire Dealers BBB Accreditation: This company is not a BBB Accredited business.

The BBB has requested basic information from this company but has not received a response. As a result, the BBB may not have current information about the company.

I need to talk to my bank to cancel the transaction I guess.

Murphyman · **Posted:** Mon Jul 13, 2009 4:11 pm

I guess I should too, should I just stroll into my bank and tell em?

05infernoCRDL · **Posted:** Mon Jul 13, 2009 4:12 pm

the building and the signs are still there... i have driven past it recently on I-70 here in denver...if ya can give me all tyour info i migh be able to swing by tomorrow and see

Inc · **Posted:** Mon Jul 13, 2009 4:14 pm

05infernoCRDL wrote:

the building and the signs are still there... i have driven past it recently on I-70 here in denver...if ya can give me all tyour info i migh be able to swing by tomorrow and see

I'll send you a PM later today. Thanks.

05infernoCRDL · **Posted:** Mon Jul 13, 2009 5:26 pm

Inc wrote:

Back to top Business Contact and Profile
Name: Offroad Toy Store Phone: (303) 799-4183 Address: 8682 Aberdeen Cir

Highlands Ranch, CO 80130-3947

the address i got from google maps was a different location near I70 and I225 junction...

i think that address might be a house.... just looked it up... it is a house!

tomsjeep · **Posted:** Mon Jul 13, 2009 5:32 pm

Well that's not good.
These guys used to be pretty reliable too.
Dougie the dog and all that.
Sign of the times. Don't presume the worst (yet). It's always possible something catastrophic and personal happened (hospital, death in immediate family, etc.).
But it does seem like cancel and move on is appropriate. Too bad. They had some good stuff (33 Engineering).

JeepinJarhead03 · **Posted:** Mon Jul 13, 2009 6:04 pm

just a note, usually on those order status things, received means that they've received your order, then later the status changed to shipped, and later changed to delivered

it's slightly confusing

hope ya get the issue resolved soon

Quicksilversurf917 · **Posted:** Mon Jul 13, 2009 8:00 pm

I ordered from there and tryed to get the rancho struts too. Had the same exact thing happen to me. BUT They never took money out of my bank account...so I just thought nothing of it.

I personally went to amazon and ordered my front and rear ranchos for cheap

Tokyojoe · **Posted:** Mon Jul 13, 2009 9:06 pm

Yes, a house (Aberdeen Cir) close to the woman ( she lives one street over) I am dating and one of my good friends (he lives about three blocks away.

If it was the actual business location, I would stop by and check it out for you guys but since it is a house, I am not going to visit someone at a house.

tjkj2002 · **Posted:** Mon Jul 13, 2009 10:43 pm

Check this thread out for your problems.................
http://www.jeepsunlimited.com/forums/showthread.php?t=504646&page=3

Inc · **Posted:** Mon Jul 13, 2009 11:32 pm

tjkj2002 wrote:

Check this thread out for your problems.................
http://www.jeepsunlimited.com/forums/showthread.php?t=504646&page=3

Thank you.

05infernoCRDL · **Posted:** Tue Jul 14, 2009 2:28 am

Tokyojoe wrote:

Yes, a house (Aberdeen Cir) close to the woman ( she lives one street over) I am dating and one of my good friends (he lives about three blocks away.

If it was the actual business location, I would stop by and check it out for you guys but since it is a house, I am not going to visit someone at a house.

Tokyojoe... i found an address for something like 12660E 42nd Ave denver... which are all those warehouses along I-70 to the north...

Murphyman · **Posted:** Tue Jul 14, 2009 2:53 am

Quicksilversurf917 wrote:

I ordered from there and tryed to get the rancho struts too. Had the same exact thing happen to me. BUT They never took money out of my bank account...so I just thought nothing of it.

I personally went to amazon and ordered my front and rear ranchos for cheap

I went to my bank, and they didn't charge me either. I felt kind of dumb, but I didn't have my account information to check online. So I guess the business is done for good, cause they didnt charge me in almost 2 weeks after my order, and no replys... It's a shame, cause their prices for the Rancho Struts were so cheap!

Murphyman · **Posted:** Tue Jul 14, 2009 2:56 am

tjkj2002 wrote:

Check this thread out for your problems.................
http://www.jeepsunlimited.com/forums/showthread.php?t=504646&page=3

So I should call that number? And hopefully that means that all is not lost and I can somehow get my order.

Need Help With My Order From OffroadToyStore

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