JBA Customer Service.

Powerman04 · **Posted:** Wed May 05, 2010 6:24 pm

So I got my springs yesterday and guess what?!? I was sent OME 928 instead of OME 948. :dizzy:

However... (dramatic climax :seuss:

)

2 phone calls fixed the issue. I'll be damned if that wasn't the easiest mix-up with shipping involved I've ever dealt with. Makes me wonder how I would of done if I had went to RRO. :goink:

Diggerfreek · **Posted:** Wed May 05, 2010 6:29 pm

Marlin is human :lol:

But he does make good on all transactions

JL Rockies · **Posted:** Wed May 05, 2010 6:32 pm

We are after all, an important part of his team.

Powerman04 · **Posted:** Wed May 05, 2010 6:32 pm

Well TECHNICALLY it wasn't his fault since my order was right, but the guys who did the shipping had one too many the night before. :5SHOTS:

Tokyojoe · **Posted:** Thu May 06, 2010 12:11 am

You forget, the owner/President/CEO is always at fault, even if it was an employee's fault. With leadership, comes responsibility for the team's actions.

Diggerfreek · **Posted:** Thu May 06, 2010 12:32 am

Tokyojoe wrote:

You forget, the owner/President/CEO is always at fault, even if it was an employee's fault. With leadership, comes responsibility for the team's actions.

Amen

tonycrd · **Posted:** Thu May 06, 2010 7:09 am

Powerman04 wrote:

I was sent OME 928

So you don't have a Nissan Pathfinder??

Powerman04 · **Posted:** Thu May 06, 2010 9:21 am

tonycrd wrote:

Powerman04 wrote:

I was sent OME 928

So you don't have a Nissan Pathfinder??

Very cute, but no. :roll:

Though I wouldn't be surprised if they still fit on the KJ. With Durango shocks going onto the rear, who knows what else we could swap out from other vehicles. :pepper:

Skyjump136 · **Joined:** Tue Jul 05, 2005 6:50 pm **Posts:** 1633

They have great customer service. Back when I bought a pair of upper A-arms it was obvious the jig was off during welding. One call and a new A-arm was on the way with a return shipping label for the bad one.

InCommando · **Posted:** Thu May 06, 2010 10:54 am

Tokyojoe wrote:

You forget, the owner/President/CEO is always at fault, even if it was an employee's fault. With leadership, comes responsibility for the team's actions.

And once again JBA stepped up and took care of the problem without all of the B.S. you get from so many places. Cool.

KJ 119 · **Posted:** Thu May 06, 2010 5:31 pm

JL Rockies wrote:

We are after all, an important part of his team.

We?

Marlin's voice and demeanor are so calming,I bet we're being hypnotized on the phone and don't even know it.

Where else can you get an awesome set of A-arms and save your soul with one phonecall.

stumpjumper_09 · **Posted:** Thu May 06, 2010 7:57 pm

Powerman04 wrote:

So I got my springs yesterday and guess what?!? I was sent OME 928 instead of OME 948. :dizzy:

However... (dramatic climax :seuss:

)

2 phone calls fixed the issue. I'll be damned if that wasn't the easiest mix-up with shipping involved I've ever dealt with. Makes me wonder how I would of done if I had went to RRO. :goink:

You would be emailing Glen 500 times with a reply like " you must be reading it wrong cause in 2,000,000 lifts we've sold we have never once had a problem"

KJ 119 wrote:

JL Rockies wrote:

We are after all, an important part of his team.

We?

Marlin's voice and demeanor are so calming,I bet we're being hypnotized on the phone and don't even know it.

Where else can you get an awesome set of A-arms and save your soul with one phonecall.

Your not kiddin, When I called him I was breathing fire about the RRO saga and by the end of the conversation I was watching butterflies and picking flowers. :ROTFL:

dieselenthusiast · **Posted:** Thu May 06, 2010 11:13 pm

KJ 119 wrote:

Where else can you get an awesome set of A-arms and save your soul with one phonecall.

MtnLuvr · **Posted:** Fri May 07, 2010 7:31 pm

I agree, Marlin and JBA are great to do business with.

curt7088 · **Posted:** Fri May 07, 2010 8:51 pm

hhhmmm, well that is awesome man... oh (warning warning, threadjack attempt) by the way... seeing as his customer service is so awesome, what about his lifts... the jba 2.5 4 and six???

dieselenthusiast · **Posted:** Fri May 07, 2010 9:04 pm

curt7088 wrote:

hhhmmm, well that is awesome man... oh (warning warning, threadjack attempt) by the way... seeing as his customer service is so awesome, what about his lifts... the jba 2.5 4 and six???

There are several people who are running their lifts. And from what I'm hearing, they seem to be a good lift.

JeepinJarhead03 · **Posted:** Fri May 07, 2010 9:39 pm

considering how much weight i've got hanging on the rear, the JBA25 is even with the front at 21"

i have 927 ome's in the front

I find no fault with the JBA25's, i wish they were stiffer than they were, but then again.. i also wish tires didn't break and rubbers didn't wear out

curt7088 · **Posted:** Fri May 07, 2010 9:53 pm

hhhmmm interesting... thanx guys..

dieselenthusiast · **Posted:** Fri May 07, 2010 10:09 pm

curt7088 wrote:

hhhmmm interesting... thanx guys..

And since we are on the “customer service” subject, you can always return your JBA lift if you’re not fully satisfied. Now that my friend is customer service.

Powerman04 · **Posted:** Fri May 07, 2010 10:25 pm

dieselenthusiast wrote:

curt7088 wrote:

hhhmmm interesting... thanx guys..

And since we are on the “customer service” subject, you can always return your JBA lift if you’re not fully satisfied. Now that my friend is customer service.

But that extra bit of soul will always be yours. :mrgreen:

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