REPORT BAD SERVICE & PARTS

Winkster · **Posted:** Sat Sep 15, 2012 10:23 pm

In a lot of the discussions there are comments about bad service, faulty parts and incorrect orders. When you have a bad experience with a distributor, part or service provider, come to this discussion and very carefully explain what happened. If your bad experience is resolved, make sure you update this thread.

It will benefit everyone to have one place to find issues, understand why they occurred and how others dealt with them.

tjkj2002 · **Posted:** Sat Sep 15, 2012 10:46 pm

In before the lock :BANANA:

TheJawsOfDeath · **Joined:** Sun Nov 05, 2006 3:56 am **Posts:** 305

The only person to wrench on my vehicles is me, and I buy carefully, often through the dealership I work at. I honestly can't give any bad reviews at this point.

USAFCOP · **Posted:** Mon Sep 17, 2012 8:42 am

I see this going very well based on the behavior and half truths I have seen on here lately... :5SHOTS:

standing by for flamers who think they are too important for real life that have invaded our nice old board :CAMPING:

Ryn7 · **Posted:** Mon Sep 17, 2012 10:44 am

There's a shop in North Vancouver, B.C. called North Shore 4X4.
They don't consider Liberty's real Jeeps and according to them you can only use OME shocks with OME springs!
Oh and their customer service is a joke once they find out you own a Liberty they treat you like you have the Bubonic plague!
There's a shop in Richmond called Cap it, They too don't consider Liberty's real Jeeps. Couldn't even be bothered to say hello or can we be of any assistance after walking through their store for 10+ minutes.
Both good shops for mouth breathers.

USAFCOP · **Posted:** Fri Sep 21, 2012 11:15 pm

Ryn7 wrote:

There's a shop in North Vancouver, B.C. called North Shore 4X4.
They don't consider Liberty's real Jeeps and according to them you can only use OME shocks with OME springs!
Oh and their customer service is a joke once they find out you own a Liberty they treat you like you have the Bubonic plague!
There's a shop in Richmond called Cap it, They too don't consider Liberty's real Jeeps. Couldn't even be bothered to say hello or can we be of any assistance after walking through their store for 10+ minutes.
Both good shops for mouth breathers.

4Wheel Parts in the Springs and Denver are the same way, until they saw Troy and my Jeeps...And the guys in Denver know Nates Jeep

BugginKJ · **Joined:** Mon Jul 06, 2009 7:35 pm **Posts:** 4576

I went to the dealership, pick one :banghead:

WolverineFW · **Posted:** Sat Sep 22, 2012 4:30 pm

Ryn7 wrote:

There's a shop in North Vancouver, B.C. called North Shore 4X4.
They don't consider Liberty's real Jeeps and according to them you can only use OME shocks with OME springs!
Oh and their customer service is a joke once they find out you own a Liberty they treat you like you have the Bubonic plague!
There's a shop in Richmond called Cap it, They too don't consider Liberty's real Jeeps. Couldn't even be bothered to say hello or can we be of any assistance after walking through their store for 10+ minutes.
Both good shops for mouth breathers.

Cap-It does not even have to know what you drive....they don't bother to offer assistance anyway...expecially the Richmond one.

kj-dec · **Posted:** Sat Sep 22, 2012 9:28 pm

The OEM radiator I bought from the dealer for my 2002 was not completely correct. The attach points for the A/C condenser were not even. It hooked into the bottom, but the driver side top attaching point was too low. I used a wire tie to hold it.

The radiator is working, and is not leaking, but it was made in china... very disappointing when paying that price relative to an aftermarket and still getting something that is not 100% right.

tjkj2002 · **Posted:** Sat Sep 22, 2012 10:01 pm

kj-dec wrote:

The OEM radiator I bought from the dealer for my 2002 was not completely correct. The attach points for the A/C condenser were not even. It hooked into the bottom, but the driver side top attaching point was too low. I used a wire tie to hold it.

The radiator is working, and is not leaking, but it was made in china... very disappointing when paying that price relative to an aftermarket and still getting something that is not 100% right.

If it was made in china it was not a OEM radiator.the OEM radiator is made in Mexico,always has been and always will be until they stop making OEM replacement parts for the KJ's.You bought a aftermarket radiator,sorry.

kj-dec · **Posted:** Sun Sep 23, 2012 12:33 am

tjkj2002 wrote:

If it was made in china it was not a OEM radiator.the OEM radiator is made in Mexico,always has been and always will be until they stop making OEM replacement parts for the KJ's.You bought a aftermarket radiator,sorry.

It was in a sealed box with Chrysler printing and labeling, had a Chrysler label on the radiator (top of the core so I can't see it now) and purchased from a local dealership as "original equipment". One of the labels on the box id'd the radiator as made in china.

I wish I'd snapped some pics of the box (its gone now). Are you certain that production hasn't been downsourced to china? If it was really not an OEM unit then there's end to end counterfeiting going on and that dealer is involved.

tjkj2002 · **Posted:** Sun Sep 23, 2012 7:43 am

kj-dec wrote:

tjkj2002 wrote:

If it was made in china it was not a OEM radiator.the OEM radiator is made in Mexico,always has been and always will be until they stop making OEM replacement parts for the KJ's.You bought a aftermarket radiator,sorry.

It was in a sealed box with Chrysler printing and labeling, had a Chrysler label on the radiator (top of the core so I can't see it now) and purchased from a local dealership as "original equipment". One of the labels on the box id'd the radiator as made in china.

I wish I'd snapped some pics of the box (its gone now). Are you certain that production hasn't been downsourced to china? If it was really not an OEM unit then there's end to end counterfeiting going on and that dealer is involved.

Yes I'm sure as I just bought one about 1.5 years ago.

Just because you bought it at the dealership does not mean it's actually a OEM part,they can if needed install and sell aftermarket parts that are not true OEM parts.

mikey1273 · **Posted:** Sun Sep 23, 2012 2:24 pm

I have never been treated like an outcast due to having a Liberty. The shop I go to for work I don't do Mt Zion Off Road is more geared to wranglers, Cherokees and grands but they are fine with Liberty and I'm not the only customer with one there.

Of the Dealership parts departments My dad prefers Susquehanna jeep but I tried to get a CRD part there and the parts guy told me they never made a diesel Liberty so I didn't argue I just said "WHATEVER" and left. Stettler Dodge Jeep seems better the one parts guy Dave is real good and even knew the difference between a fuel filter and the CRD fuel head assembly.

kj-dec · **Posted:** Sun Sep 23, 2012 8:22 pm

tjkj2002 wrote:

Yes I'm sure as I just bought one about 1.5 years ago.

Just because you bought it at the dealership does not mean it's actually a OEM part,they can if needed install and sell aftermarket parts that are not true OEM parts.

I think I will write Jeep/Chrysler to ask. I asked for an OEM part, and the box clearly indicated it was a Chrysler service part.

surfRenegade · **Posted:** Tue Sep 25, 2012 12:07 am

Well, going through a bad ebay transaction with a company now. I bought a spectre cold air intake tube from them. It came horribly packaged and damaged (cracks through the piping because it was smashed like someone stepped on it). When I commented on the shipping damage (didn't even ask for a refund or anything) this is the response I got. Complete jerks!

Hello,
We're VERY curious HOW IN THE WORLD THIS COULD BE PACKAGED POORLY TO BE DAMAGED??!!
This tube is made of Plastic and Rubber - You could run over it in a freaking BULLDOZER and now hurt it, what gives with that feedback?
We've shipped hundreds of these air intake tubes all exactly as yours was and NEVER had a 'complaint' until this, what's the deal here?
Karrie H.
Auto Speed Zone

- speedyautoparts1

surfRenegade · **Posted:** Tue Sep 25, 2012 12:13 am

tjkj2002 wrote:

kj-dec wrote:

The OEM radiator I bought from the dealer for my 2002 was not completely correct. The attach points for the A/C condenser were not even. It hooked into the bottom, but the driver side top attaching point was too low. I used a wire tie to hold it.

The radiator is working, and is not leaking, but it was made in china... very disappointing when paying that price relative to an aftermarket and still getting something that is not 100% right.

If it was made in china it was not a OEM radiator.the OEM radiator is made in Mexico,always has been and always will be until they stop making OEM replacement parts for the KJ's.You bought a aftermarket radiator,sorry.

Eh, reading this I was thinking "oh great its not made in china, must be made in the good ol'...darn it!" Now that I know its made in Mexico I'll buy an aftermarket one made here in the US...if thats still possible

tjkj2002 · **Posted:** Tue Sep 25, 2012 10:19 am

surfRenegade wrote:

tjkj2002 wrote:

kj-dec wrote:

The OEM radiator I bought from the dealer for my 2002 was not completely correct. The attach points for the A/C condenser were not even. It hooked into the bottom, but the driver side top attaching point was too low. I used a wire tie to hold it.

The radiator is working, and is not leaking, but it was made in china... very disappointing when paying that price relative to an aftermarket and still getting something that is not 100% right.

If it was made in china it was not a OEM radiator.the OEM radiator is made in Mexico,always has been and always will be until they stop making OEM replacement parts for the KJ's.You bought a aftermarket radiator,sorry.

Eh, reading this I was thinking "oh great its not made in china, must be made in the good ol'...darn it!" Now that I know its made in Mexico I'll buy an aftermarket one made here in the US...if thats still possible

Not going to find a KJ radiator that is made in the USA unless you have a custom one made by Griffin and that starts at about $700 but will be all aluminum and no plastic side tanks.

No granted I try and buy USA made products but there are some products made in Mexico and Canada that are the best you can buy,and there are some made in those countrys that are the worst(optima batteries now).

Ryn7 · **Posted:** Thu Sep 27, 2012 7:26 am

Here's anotherone for bad service.
Richmond Chrysler. Both the parts and service department employees need lessons in customer service.

REPORT BAD SERVICE & PARTS

Who is online