It is currently Fri Nov 06, 2026 4:11 pm

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 24 posts ]  Go to page Previous  1, 2
Author Message
 Post subject: Re: Would you buy from Rocky Road Outfitters?
PostPosted: Fri Dec 27, 2013 5:59 pm 
Offline
Lifetime Member
Lifetime Member
User avatar

Joined: Thu Dec 29, 2005 9:59 pm
Posts: 5171
Location: Austin, TX
Standog wrote:
I still don't think they would put it out there if it hasent been done before and worked that's all.


That is not supported by the evidence.

As to the original question of this thread - I would not buy from them.

_________________
2005 CRD
stuff
Skeptic quod gratis asseritur, gratis negatur


Top
 Profile  
 
 Post subject: Re: Would you buy from Rocky Road Outfitters?
PostPosted: Fri Dec 27, 2013 10:04 pm 
Offline
Lifetime Member
Lifetime Member
User avatar

Joined: Thu Aug 11, 2011 2:17 pm
Posts: 2174
Location: Akron, Ohio
Take a look at the forth post. There is some discussion about RRO's indestructible sliders and their warranty. They may say anything they want but their actions speak louder.

viewtopic.php?f=88&t=57322

_________________
2010 KK Deep Water Blue,OME Liftplus 1",JBA 5.5 UCA ,Dynaflow cat back exhaust, Weathertech VV & mats,Mopar skids,Atthehelm front bumper, Smittybilt XRC 10, Rigid LED's,RL Skink Supersliders,Gecko Safari Basket Detroit Truetrac rear, E-Locker front, G2, Dana 4.10's


Top
 Profile  
 
 Post subject: Re: Would you buy from Rocky Road Outfitters?
PostPosted: Fri Jan 23, 2015 5:24 pm 
Offline
LOST Newbie

Joined: Sun Mar 31, 2013 2:37 pm
Posts: 1
Rocky Road Outfitters (RRO) sold me the wrong shocks which do not even
fit
their bar pin eliminators(BPE). RRO made it prohibitively expensive for
me
to attempt to return the shocks.

By telephone, I ordered Bar Pin Eliminators (BPE) and a pair of front
shocks
(Brand: Old Man Emu (OME)) from Rocky Road Outfitters (RRO). In the
phone
call, I asked the salesperson, Matt, several times to verify that the
shocks
had eyes on the bottom to bolt to the BPE's. RRO said the shocks had the
eyes on the bottom to bolt to the BPE's, both of which they were selling
to
me. The salesperson put me on hole for a few minutes, while he checked
the
stock room to verify that the shocks were in-stock. He said the shocks
were
in stock.

Soon after I received the box containing the BPE's and the pair of front
shocks, I examined the shocks to find out that the shocks did not have
the
eyes at the bottom. I immediately called RRO, to tell that they sent me
the
wrong shocks which did not directly bolt to the BPE's. The salesperson
attempted to place the blame on ARB and me. The salesperson lied and
said
that I called him asking for a specific part #. (Not true. When I
called
and placed the order, I only had an idea of a few older part numbers of
some
shocks that were used on various other Jeeps.)

RRO refused to take any responsibility for their mistake. Moreover, RRO
made
it prohibitively expensive for me to return the shocks. RRO said I had
to
pay the return shipping nor would I be refunded any of my original
shipping
costs. (RRO said they "Would waive the 15% restocking fee" That is no
skin
off their back.)

A customer can not depend on RRO to suggest or sell the correct parts.
RRO
does not add any value to Old Man Emu products. You might as well
purchase
directly from ARB, off Amazon.com, or someone else. I will never again
do
business with RRO.

Orson P. Yancey
Newmarket, NH


Top
 Profile  
 
 Post subject: Re: Would you buy from Rocky Road Outfitters?
PostPosted: Fri Jan 23, 2015 10:29 pm 
Offline
LOST Newbie
User avatar

Joined: Tue Jan 21, 2014 12:04 pm
Posts: 22
Location: Fort Collins, Colorado
Bought their roof rack system and never had a problem with it or the company. I have seen others have problems with them but I have not.

_________________
2016 Toyota Tundra SR5 5.7L V8 | Sold 2008 Jeep Liberty Sport


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 24 posts ]  Go to page Previous  1, 2

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 6 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group. Color scheme by ColorizeIt!
Logo by pixeldecals.com