I don't see why people dislike RRO so much. They do sell a bad product, but then again so do many other companies who also sell really good products. That is probably my only complaint against them. I also thing that they could go with a website update, but then again, I have seen many larger companies have out of date websites (and some of those companies are computer companies).
I ordered my last locker from them. The only problem that I had, was that the powertrax locker was incompatible with my manual transmission. I can't tell you how good there service for incompatible parts is, because I checked here first only to find other had had issue with that locker on a manual tranny. They sent me the locker so much faster than I expected. I think it took 2 days to get to my house. I asked questions via e-mail before I bought it and they responded quickly enough (within a day). Try that with some companies and you won't ever get a reply.
The only negative things being said about this company really seem to be those who have never purchased from them. Which really is a shame. (really complaining about a 98% approval rating)
It is like anything else, you need to know what you are buying from a source other than the manufacturer/seller before you buy it, but you have to do that everywhere. RRO is a good place to get things.
I look forward to there High angle CV shafts. That means that we are 1 step closer to running 33" tires. I think that the reason why we don't have a better front diff is because almost no one will benefit from it. Now I think people can benefit from it so maybe someone will make a new from diff housing. (then we can get gears and such

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2004 Jeep Liberty 4x4 w/ Manual Transmission
All J Transmission Skid and Boulder Bars, Frankin Lift, Poison Spyder Differential Skid, ARB Air Locker.
http://www.thechucklesstart.com/car/
Never put PowerTrax NoSlip with a Manual KJ.