Call customer service with complaints.

trac95ker · **Joined:** Tue May 23, 2006 3:02 pm **Posts:** 116

I talked to customer service about some problems I'm having. They said if they get enough complaints a recall could happen. Doesn't mean it will happen but its a possibility. Based on what I have read, there seems to be a lot of EGR and trans issues. Plese call customer service to log your complaints.

Customer service 800-9921997

redcrd · **Posted:** Thu Jun 15, 2006 9:55 pm

ive made the call twice to jeep, ive had 2 egr valves replaced, the last call ended with "buy an extended warranty if the problem concerns me that much and if im keeping the truck for a long time". nice answer jeep!

RFCRD · **Posted:** Thu Jun 15, 2006 10:03 pm

I wrote an e-mail to Jeep's "complain about your dealer" link on their website. They called me a couple of days later and referred me back to the same dealer.

cerich · **Posted:** Fri Jun 16, 2006 7:12 am

RFCRD wrote:

I wrote an e-mail to Jeep's "complain about your dealer" link on their website. They called me a couple of days later and referred me back to the same dealer.

me too I was amazed. When you complain they call the dealer right away(while they put me on hold) so the dealer can then get upset you are complaining to DC and your service gets worse.

NOT very smart at all....

RFCRD · **Posted:** Fri Jun 16, 2006 7:44 am

cerich wrote:

RFCRD wrote:

I wrote an e-mail to Jeep's "complain about your dealer" link on their website. They called me a couple of days later and referred me back to the same dealer.

me too I was amazed. When you complain they call the dealer right away(while they put me on hold) so the dealer can then get upset you are complaining to DC and your service gets worse.

NOT very smart at all....

Agree 100%. Just wonder how bad it will get after Monday when we all (myself, DC, and dealer) sit down to discuss this product. As much as I would like them to truely address the engineering issues and fix mine, it would be much easier for them to just buy it back. Wouldn't have gotten this far without sending a demand letter.

crdmike · **Joined:** Tue May 16, 2006 7:25 pm **Posts:** 138

Here's what I received from DC:

*Note the reminder that a ext-warr is the answer!

Thank you for your recent email to DaimlerChrysler Customer Assistance concerning the Egr system on your Jeep Liberty.

If you are currently experiencing a concern with your 2006 Jeep Liberty, we recommend that you contact your authorized Jeep dealership for an appointment for proper diagnosis and repair.
I see by your records that you are still eligible to purchase a DaimlerChrysler Service Contract.

If you want the best in extended coverage for your vehicle, consider a DaimlerChrysler Service Contract. DaimlerChrysler Service Contracts have a wide variety of plans to suit your needs. Whether it's a roadside assistance, trip interruption or just the security of knowing your vehicle is covered after the manufacturer's warranty, there is a DaimlerChrysler Service Contract that is right for you.

trac95ker · **Joined:** Tue May 23, 2006 3:02 pm **Posts:** 116

I bought the extended warranty. If I send a letter, I wonder what line of BS they'll give me.

GreggD · **Posted:** Fri Jun 16, 2006 6:01 pm

I have an extended warranty (100k) with a $100 deductible. I'll have to check, but I don't think I would have to pay for the same repair more than once. I believe in getting the job done right the first time, that way you don't have to "lick your calf over again".

RFCRD · **Posted:** Fri Jun 16, 2006 9:51 pm

trac95ker wrote:

I bought the extended warranty. If I send a letter, I wonder what line of BS they'll give me.

The response I get from the dealer is they want to hide behind the extended warranty. The "don't worry if it fails, we will fix it" line of BS. Don't seem to understand that they sold me a substandard product and I can't get them to honor their basic warranty. We have a major disagreement on the difference between "normal" and "acceptable" mechanical performance thus nothing will happen until this matter is defined. For example, 1qt/1000 miles is far beyond acceptable oil consumption and an oil contaminated CAC is unacceptable to me as a consumer. Both of these are defined as "normal" by DC.

I can tell you based on my experience, the only thing company understands is playing hardball. Recommend that you send them a demand letter clearly defining your complaint and options for resolution with reasonable time contraints for their performance. Don't forget to send this certified mail, return receipt requested. It will get their attention. Need to remember that the law in most states have time constraints to show a track record of mechanical problems and file your claim.

Call customer service with complaints.

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