New Customer Satisfaction Recall - F37

Goglio704 · **Posted:** Fri Dec 08, 2006 8:37 pm

My CRD was a left over 05. I only felt the "shudder" one time at about 4000 miles. Mine was in the date range that needed the filter TSB for the defective return line filter. People on here were having a hard time getting dealers to do the TSB. I wanted to add a drain plug to the pan, and knowing the dealer wouldn't do that, I decided to change the filters myself. 12,000 miles later and never another shudder. The stupid part about this recall is that I don't need a torque converter, at least not yet. For me, this recall would be a proactive measure since I have no problems at this time. That means I would only get the torque converter. The recall procedure instructs the techs to return the used torque converters and discard the used pumps if they replace them. That tells me a lot about the original pump. It is not worth fooling with or they would rebuild it and use it in a reconditioned tranny. On the other hand, if I wait until I have enough symptoms to justify the pump, the whole tranny will be crapped up with debris. What a stupid situation!

alljeep · **Posted:** Fri Dec 08, 2006 10:01 pm

CRD4ME wrote:

What do you mean no loaner???? They are required to provide a loaner per the F37 procedure. The last dealer I went to would not provide a loaner for the ball joint recall/18-023-06 update after they trashed my TCM. I'll never go to them again. Found a dealer I will be adding to the "excellent service" thread shortly.

Well, I'm logging in to vent again as I need to get this off my chest before I run my other vehicle through the service departments front door out of frustration.

I have lost complete trust in my, and all other Jeep, service departments and so I decided to call back this evening just before close and talk to a different service advisor. He said they never even started working on my jeep, they have had the parts in all day, but the tech could not get to it.

WILL SOMEONE PLEASE EXPLAIN TO ME THE PURPOSE OF SETTING UP THIS APPOINTMENT A WEEK AHEAD OF TIME? Supposedly to have the parts pre-ordered and ready to go, AND a technician ready to go? 2 days sitting at the dealership for nothing and now they are closed for the weekend - so 4 days of hardship when I could of had my Jeep to use!

I complained to the actual head of the service department about the fact the F37 actually states I should be given a loaner so he offers one for two days, but it will have to be back Monday morning, first thing!!! WTF!!! They have not even started working on it but they want the loaner back!!!

I told him to keep it and they can deliver it to my house Monday morning as I'm not coming back - they grudgingly agreed - of course I have no faith this will actually happen Monday, nor that my Jeep will be done on Monday.

This happened to me last time - I made an appointment a week ahead of time to get a reflash done and it sat there all day and had to stay overnight because they were too busy to get to that, too! Again, the purpose of setting an appointment a full week ahead of time for an exact day and early morning time dropoff - for what???

The F-ing point here is all these a-holes do this all over the country - they want to book the work on a schedule as guaranteed work for them, but then they never actually read the recall to know they are supposed to order parts ahead of time - and in my case, they flat out lied and said they had parts in stock, ready to go, on December 1 - well ahead of my appointment. bleepity-blank-blank-bleepers!!!!!!!!!!!!!!!! frick-n-frack suck-a AS;LVGH[QREGVBGW;Skdvb :!:

RFCRD · **Posted:** Fri Dec 08, 2006 10:13 pm

Ripster wrote:

Anyone ever have the flashes fail because of the above?

They couldn't do the F31 reflash on mine because they couldn't establish a data link. They had to install a new TCM with the updated software already installed. This was the second time a reflash wouldn't take for the same reason. It will be interesting to find out what happens when they try the F37 update.

KenJennings · **Posted:** Fri Dec 08, 2006 10:44 pm

alljeep wrote:

...
A. Torque Converter - Part Number CECAF370

B. Authorized Modification label - Part Number 04275086AB

C. Transmission Pump Kit (only if you pass the stupid noise test) - Part Number CECAF371
...

These are the "new" parts, correct? Are they supposed to different from the standard parts they replace?

I have one of the "unaffected" vehicles. [snip] Never mind. This is just Stupid Ken Tricks.

Goglio704 · **Posted:** Fri Dec 08, 2006 11:01 pm

The pump is definitely different. That is in the text of the recall instructions to the tech. The torque converter is supposed to be different, but I don't think we have that in writing yet. The Authorized Modification Label is....well, it's just a fancy sticker. :wink:

Check the TSB thread for info on the new pump. Unfortunately, there is no way to get pictures without disassembly. It is my understanding that the new pump debuted in the 07 model year (export CRD's). If that is true, your CRD should eventually be on the list too. The last couple hundred 06 models seem to be in a gray area right now.

alljeep · **Posted:** Fri Dec 08, 2006 11:05 pm

Goglio704 wrote:

The pump is definitely different. That is in the text of the recall instructions to the tech. The torque converter is supposed to be different, but I don't think we have that in writing yet. The Authorized Modification Label is....well, it's just a fancy sticker. :wink:

No one is going to get the pump unless the transmission is flat out broken before you get there and the Jeep is hauled in on a wrecker as this "Customer Satisifaction" piece of crap only allows 1.2 hours of additional labor for the pump install, cooler install, filters installation, and transmission flush and no dealer is going for that.

Ripster · **Posted:** Fri Dec 08, 2006 11:11 pm

AllJeep, you need to find a good dealership, "no one" is a big statement.

Goglio704 · **Posted:** Fri Dec 08, 2006 11:11 pm

Goglio704 wrote:

My CRD was a left over 05. I only felt the "shudder" one time at about 4000 miles. Mine was in the date range that needed the filter TSB for the defective return line filter. People on here were having a hard time getting dealers to do the TSB. I wanted to add a drain plug to the pan, and knowing the dealer wouldn't do that, I decided to change the filters myself. 12,000 miles later and never another shudder. The stupid part about this recall is that I don't need a torque converter, at least not yet. For me, this recall would be a proactive measure since I have no problems at this time. That means I would only get the torque converter. The recall procedure instructs the techs to return the used torque converters and discard the used pumps if they replace them. That tells me a lot about the original pump. It is not worth fooling with or they would rebuild it and use it in a reconditioned tranny. On the other hand, if I wait until I have enough symptoms to justify the pump, the whole tranny will be crapped up with debris. What a stupid situation!

alljeep wrote:

Goglio704 wrote:

The pump is definitely different. That is in the text of the recall instructions to the tech. The torque converter is supposed to be different, but I don't think we have that in writing yet. The Authorized Modification Label is....well, it's just a fancy sticker. :wink:

No one is going to get the pump unless the transmission is flat out broken before you get there and the Jeep is hauled in on a wrecker as this "Customer Satisifaction" piece of crap only allows 1.2 hours of additional labor for the pump install, cooler install, filters installation, and transmission flush and no dealer is going for that.

I know that, but that wasn't the question. Broke and on a wrecker can be arranged. :wink:

alljeep · **Posted:** Fri Dec 08, 2006 11:13 pm

Ripster wrote:

AllJeep, you need to find a good dealership, "no one" is a big statement.

Been to over 14 Jeep dealers in Indiana and none of them want to work on the CRD - it's an orphan.

Ranger1 · **Joined:** Mon Oct 17, 2005 7:40 pm **Posts:** 1137

KenJennings wrote:

alljeep wrote:

...
A. Torque Converter - Part Number CECAF370

B. Authorized Modification label - Part Number 04275086AB

C. Transmission Pump Kit (only if you pass the stupid noise test) - Part Number CECAF371
...

These are the "new" parts, correct? Are they supposed to different from the standard parts they replace?

I have one of the "unaffected" vehicles. The assumption is that it had the new parts installed at the factory during manufacture. If there are distinguishing characteristics (and someone tells me about where to point the camera under the vehicle) I'll post pictures of whatever is installed on my CRD.

I don't understand how there can be unaffected CRD's - the docs say CRD's built through November 2, 2006 are covered under the "recall." What's your CRD build date?

There isn't any way to take a picture of the TC or pump - its buried inside the tranny and tranny bell housing. Nothing to be seen from outside.

Goglio704 · **Posted:** Fri Dec 08, 2006 11:17 pm

alljeep wrote:

Ripster wrote:

AllJeep, you need to find a good dealership, "no one" is a big statement.

Been to over 14 Jeep dealers in Indiana and none of them want to work on the CRD - it's an orphan.

That is what worries me too. Orphans can be adopted. Unfortunately, there warranties never are.

Napheus · **Joined:** Fri Aug 25, 2006 5:39 pm **Posts:** 57

I downloaded and read the recall notice. I am curious if anything internally was changed on the pump; the recall says "The new transmission
oil pump and cover is different from the old components removed. The pump and cover was changed to integrate the torque converter seal into the front cover. The inner snap ring is no longer needed" ...perhaps the expectations are a bit high with regard to the new pump? Certainly a revised seal would be nice to have, but mechanically, does anyone know if the new pump is heavier duty mechanically, or providing a higher volume of oil, etc?

alljeep · **Posted:** Fri Dec 08, 2006 11:18 pm

Ranger1 wrote:

KenJennings wrote:

alljeep wrote:

...
A. Torque Converter - Part Number CECAF370

B. Authorized Modification label - Part Number 04275086AB

C. Transmission Pump Kit (only if you pass the stupid noise test) - Part Number CECAF371
...

These are the "new" parts, correct? Are they supposed to different from the standard parts they replace?

I have one of the "unaffected" vehicles. The assumption is that it had the new parts installed at the factory during manufacture. If there are distinguishing characteristics (and someone tells me about where to point the camera under the vehicle) I'll post pictures of whatever is installed on my CRD.

I don't understand how there can be unaffected CRD's - the docs say CRD's built through November 2, 2006 are covered under the "recall." What's your CRD build date?

There isn't any way to take a picture of the TC or pump - its buried inside the tranny and tranny bell housing. Nothing to be seen from outside.

Ditto that Ranger1.

Just because you don't show up on the jeep.com recall website(yet) doesn't mean your not included. Unless they issue a revised F37 - all U.S. Spec. diesel KJs are included.

Goglio704 · **Posted:** Fri Dec 08, 2006 11:22 pm

Napheus wrote:

I downloaded and read the recall notice. I am curious if anything internally was changed on the pump; the recall says "The new transmission
oil pump and cover is different from the old components removed. The pump and cover was changed to integrate the torque converter seal into the front cover. The inner snap ring is no longer needed" ...perhaps the expectations are a bit high with regard to the new pump? Certainly a revised seal would be nice to have, but mechanically, does anyone know if the new pump is heavier duty mechanically, or providing a higher volume of oil, etc?

I don't think anybody knows for sure, but consider this: They want the old TC back as a core. The old pump = doorstop. To me that says something.

alljeep · **Posted:** Fri Dec 08, 2006 11:32 pm

Goglio704 wrote:

Napheus wrote:

I downloaded and read the recall notice. I am curious if anything internally was changed on the pump; the recall says "The new transmission
oil pump and cover is different from the old components removed. The pump and cover was changed to integrate the torque converter seal into the front cover. The inner snap ring is no longer needed" ...perhaps the expectations are a bit high with regard to the new pump? Certainly a revised seal would be nice to have, but mechanically, does anyone know if the new pump is heavier duty mechanically, or providing a higher volume of oil, etc?

I don't think anybody knows for sure, but consider this: They want the old TC back as a core. The old pump = doorstop. To me that says something.

It's heavier duty in that the inner snap ring on the current one that holds the seal cover on/in is what is failing quite a bit and causing them to explode - this is accelerated by the excessive head generated by the improper engagement of the torque converter prior to the latest software upgrades.

KenJennings · **Posted:** Fri Dec 08, 2006 11:35 pm

Ranger1 wrote:

KenJennings wrote:

alljeep wrote:

...
A. Torque Converter - Part Number CECAF370

B. Authorized Modification label - Part Number 04275086AB

C. Transmission Pump Kit (only if you pass the stupid noise test) - Part Number CECAF371
...

These are the "new" parts, correct? Are they supposed to different from the standard parts they replace?

I have one of the "unaffected" vehicles. The assumption is that it had the new parts installed at the factory during manufacture. If there are distinguishing characteristics (and someone tells me about where to point the camera under the vehicle) I'll post pictures of whatever is installed on my CRD.

I don't understand how there can be unaffected CRD's - the docs say CRD's built through November 2, 2006 are covered under the "recall." What's your CRD build date?

There isn't any way to take a picture of the TC or pump - its buried inside the tranny and tranny bell housing. Nothing to be seen from outside.

Ooops. Thought it was a late 05 build date. Never mind. Stupid Ken Tricks.

Ranger1 · **Joined:** Mon Oct 17, 2005 7:40 pm **Posts:** 1137

Quote:

No one is going to get the pump unless the transmission is flat out broken before you get there and the Jeep is hauled in on a wrecker as this "Customer Satisifaction" piece of crap only allows 1.2 hours of additional labor for the pump install, cooler install, filters installation, and transmission flush and no dealer is going for that.

unfortunately, he may be close to the truth. In addition to the "rattling sound" qualification test, not only does the dealership have to replace everything he listed, they have to disassemble the front of the CRD, drain the R134A, removed the fan, shroud, and AC/TOC cooler unit, replace it, vacuum down the AC system, recharge the AC with R134A and oil, reinstall the fans, shrouds, grillwork, change the filters and tranny fluid and reseal/reinstall the tranny pan, all in 1.2 hours.

That's a tall order. If it gets done, the dealership will lose money on it if they do it right. If it comes back for being rushed and doesn't work, the dealer isn't reimbursed.

But we'll have to see how many get the pump replaced. The paperwork on the F37 strongly suggests that very few will be replaced.

Goglio704 · **Posted:** Fri Dec 08, 2006 11:50 pm

I wonder what the cost of the pump is? I'd just about pay for the darn thing. On mine I think they could skip the cooler replacement. I'd hate to be wrong about that though. :roll:

macd · **Joined:** Mon Sep 19, 2005 1:46 pm **Posts:** 50

Got my 05 CRD back from the dealer tonight. They did the F37 recall, no pump for me. I even asked. I did get new TCM. Yippee

Here's what I noticed afterwards. Appears the shift points have chained in the lower gears. Seems to shift at a bit higher RPM. After #4 I dont notice anything different. Lock up at 50mph and again 60mph.

The first thing I noticed is it feels doggy in the lower gears. Before when I hit the gas my CRD "lunged" forward with gusto. Now I dont feel that lunge. It goes but feels doggy. At least my seat of pants dyno tells me as much. Once up to 60+ it feels the same as before.

But get this, IT STILL STUDDERS! So I accelerate heavy from a stop, get up to 65mph and let it down to 60. Lo and behold it starts bucking, just like it always did. I can make it studder on demand now. Pick a section of road with a slighty down grade, accelerate hard from a start to around 65 mph and the bring it down to 60 and hold steady. Mine starts studdering and then corrects itself after a 1/2 mile.

I give up. :evil:

CRD4ME · **Posted:** Sat Dec 09, 2006 12:27 am

Parky wrote:

CRD4ME - Which dealer did you take yours to? I spoke to my local dealer and they told me they did not have the parts yet. I am taking it in tonight to have them drive it. Since I had the TC, filters, pump replaced in May, I have had zero problems. In the last week there has been this constant shaking. I had the tires balanced, but that did not fix the shake. The shake only happens when you are pushing the gas pedal to accelerate or keep speed. It is smooth when coasting. Any one else have this symptom?

Hi, nice to see someone else from the area. I had a really bad experience with the "local" dealer in Boulder, so I used Pro Chrysler Jeep in Thornton - much better customer service. They even washed my truck and topped off all the fluids.

New Customer Satisfaction Recall - F37

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