Anyone on here with D/C Buy Back Experience ? Questions.....

gsbrockman · **Posted:** Sun Jan 07, 2007 2:49 pm

Unfortunately, my CRD is still experiencing the same old song and dance. If I had to do over, I'd personally never done the F37. The shuddering has ocurred around 4 times in about a week and a half since the F37. The shift points have changed so much, and now the transmission "hunts" way more than it should....never a problem before. I've talked with both the sales manager and service manager, and they are in agreement it's time to throw in the hat. The CRD's transmission has been out three times for torque convertors, two or three re-flashes, and one EGR valve (EGR has never posed any extra problems....fixed right the first time).

I've been very pleased with the level of service and the help with a loaner vehicle during these times from Cornett Chrysler in Irvine, KY. Jeremy (the sales manager) and Robbie (service manager) have went well beyond the call of duty to keep us happy. I've explained to them that the situation would be different in that if I brought it in for a problem (something completely different) and they weren't able to fix it as opposed to DC sending TSB's / recalls / etc. instructing the dealer what to do. Hell.....it's now obvious (in my eyes) that DC doesn't have a fix yet, either. I'm guessing DC is.........just guessing.

Jeremy will be contacting the DC District Rep next week to get the process started. Basically, all the dealership will have to do is open a case and give them repair order / warranty info. I asked what involvement would be required of me, and he said typically none. Cornett rarely deals with more than one or two buy-backs a year.

I was told they'd give me MSRP toward MSRP on the new vehicle I wanted........and that works out great for me as I bought my CRD at invoice. I asked if I could special order something and he said typically DC wanted it taken from dealer inventory (or dealer trade) ASAP (Jeremy, winking, said we could order what we wanted as another Jeep / Dodge vehicle would be in around 4 weeks and the buy-back process takes 30--40 days). There was a charge for mileage, but Jeremy wasn't sure what the rate per mile is. Once I called the 800 number for Jeep and asked lots of questions about the CRD prior to purchasing one. The rep on the phone had information on his screen listing lots of past DC vehicles I'd owned. I also asked Jeremy if that would have an impact.....I got the "yes" answer I was looking for. In a nutshell, nothing is really going thru Kentucky Lemon Law........it's straight thru DC.

My questions are for those that have either been involved in a buy-back and / or have a friend / family member involved with one :

Do you still get any applicable rebates on the replacement vehicle ?

Do you still get special financing rates from Chrysler Financial ?

What is the exact charge per mile on the disposed vehicle ?

I only owe around $9200 on the CRD.....and traded in a perfectly good 2002 Liberty Sport 4x4 that I had 100% equity in. I received a rebate on the CRD for financing with Chrysler Financial......and got 0.00% for 48 months.

Thanks for your help......man I wish DC would let Suncoast, ATS, DTT, or some other company crank out a real torque convertor & valve body that would scream. I'm getting teary-eyed thinking about saying "so long, CRD" and buying either another 3.7L KJ gas hog or a Dodge Nitro.

Greg

RFCRD · **Posted:** Sun Jan 07, 2007 3:10 pm

Before you agree to DC's in-house plan, you need to discuss this with an attorney. Most states provide you with significantly more legal rights than their arbitration plan.

For example, in Ohio you are entitled to Original invoice + modifications/additions + sales taxes paid + legal expenses. There are no deductions for mileage or wear & tear as long as it's not been abused or damaged. In addidtion, many courts are more liberal on lemon law cases by stretching the time limits or conditions if you were attempting to work with the dealer in good faith (showing a chronic history of repair) trying to resolve the problems. The last time I talked to my attorney, he said mine would be a slam-dunk with the stack of TSB and other defects. And that was before the 3 recalls were announced and a bait & switch power reduction.

A good place to start is to google search Lemon law and your state. I was able to download the legal text from the state AG's office website. It would give you a starting point. Good luck.

KJMedic · **Posted:** Sun Jan 07, 2007 5:06 pm

I agree with what RFCRD said. Talk to a lawyer first. DCX is going to buy it back because it is the cheapest way out for them. If they thought they would win a lemon law case they would not try this.

RFCRD · **Posted:** Sun Jan 07, 2007 5:37 pm

KJMedic wrote:

I agree with what RFCRD said. Talk to a lawyer first. DCX is going to buy it back because it is the cheapest way out for them. If they thought they would win a lemon law case they would not try this.

I should add that Ohio has one of the strictest Lemon Laws in the country which gives an owner considerably more leverage when negotiating through the dealer.

BTW, the benchmark case in Ohio was against DCX which went to the State Supreme Court when DCX refused to pay legal expenses in a case already settled over a Neon buyback. By the time it was done being argued through the appeals court, legal defense bills for the owner approached $100K. DCX was arguing they don't pay legal bills under the DCX arbitration process. The Supreme Court dismissed the case (without hearing the case) and ordered DCX to pay the legal bills.

My lawyer won a case against DCX that went past the 12 mos/18K mile statute limit. The owner showed a clear history of regular dealer visits to repair numerous unrelated defects on a Ram CTD going back to @ 6K miles. All he needed was the warranty receipts from the visits. He also had a couple of letters to the dealership asking for repair assistance which helped. DCX settled out of court, exchanged his 30K mile truck for a new truck and paid legal bills.

kjfishman · **Posted:** Sun Jan 07, 2007 6:00 pm

I had a buy back on a 94 Dodge truck and the dealer let me order a Jeep from his Jeep Store.

Ranger1 · **Joined:** Mon Oct 17, 2005 7:40 pm **Posts:** 1137

Watch out on the Nitro - it already has a tsb out for torque converter problems.

gsbrockman · **Posted:** Mon Jan 08, 2007 9:13 am

Ranger1 wrote:

Watch out on the Nitro - it already has a tsb out for torque converter problems.

Wow.

cerich · **Posted:** Mon Jan 08, 2007 9:14 am

Two new Nitos rolled off the truck at the dealership I got work done on my CRD last week. Both of them are on the rack waiting for the tranny guy to work on....

otty · **Joined:** Sun Jul 24, 2005 8:28 pm **Posts:** 22

Greg,

What is the mileage on your CRD? Good luck with the negotiations.

gsbrockman · **Posted:** Mon Jan 08, 2007 3:37 pm

otty wrote:

Greg,

What is the mileage on your CRD? Good luck with the negotiations.

24.8K or so.

Greg

Kniggit · **Posted:** Mon Jan 08, 2007 4:43 pm

Isn't the Nitro Made in Toledo with the Liberty? Maybe these Trans woes are not Liberty Specific.

K

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